Kym Foura Email & Phone Number

Nundah, Queensland, Australia

Working for a highly regarded, Award winning, 35+ year Automotive Dealer Group in a challenging and rewarding role. Responsible for the performance & Development of 8 large metropolitan dealership Service Departments, Parts Departments, Pre-Delivery centre, CRM Team, New Vehicle Storage and transport. Fortunate to be working with a highly professional and motivated team and looking forward to the opportunities ahead. Very pleased to work for a company that prides itself on outstanding customer service and strives to be the best in class at what we do.With an office located in our Brand New Nundah Mitsubishi Dealership which is also home to Suzuki & Isuzu Utes, we also have Norris VW at Kedron, Metro Hyundai, Renault, KIA & MG at Windsor, Northside Honda - Northside Hyundai at Nundah, Redcliffe Mitsubishi, Suzuki & MG and Brendale Hyundai, KIA & Isuzu Ute.

Nundah, Brisbane

Working for a highly regarded, Award winning, 30+ year Automotive Dealer Group in a challenging and rewarding role. Responsible for the performance & Development of 8 large metropolitan dealership Service Departments and a Pre-Delivery centre. Fortunate to be working with a highly professional and motivated team and looking forward to the opportunities ahead. Very pleased to work for a company that prides itself on outstanding customer service and strives to be the best in class at what we do.With an office located in our Brand New Nundah Mitsubishi Dealership which is also home to Suzuki & Isuzu Utes, we also have Norris VW at Kedron, Metro Nissan, Metro Hyundai-Renault at Windsor, Northside Honda - Northside Hyundai at Nundah, Redcliffe Mitsubishi & Suzuki and Brendale Hyundai & KIA.

Gladstone

Started in Engineering Services working in the Project Delivery team with responsibilities for Contractor management, construction supervision and assisting with contract administration. Progressed to a Specialist role leading 2 Operational teams and responsible for strategic planning, cost centre management, objective setting and improving efficiencies.• Initiated effective planning to develop high performing operations teams with shift to shift rigor, encompassing production targets while implementing identified improvements. • Reduced & sustained large business departmental costs by an actual 23% ($1.1m) during site budget reduction task by engaging teams to buy in and identify existing savings as well as implement new strategies identified during the process.• Successfully managed a site project that exceeded required outcomes with a diverse team of staff and contractors, working within company standards and government regulations. This was completed under budget with a zero harm record for staff and the environment.• Practical experience using “lean” principals and utilising proven methods like PDCA (Plan, Do, Check, Act), 5 Why’s, Cause & Effect Analysis, 5s and six hats.• Managed engineering services mine specification light vehicle fleet for three years through whole process of contract negotiations, specification, ordering, maintenance, repairs, replacement and disposal.

Gladstone, Qld

Worked on the Yarwun 2 Commissioning team providing project controls support for the Alumina refinery expansion. Specialised in contractor management, forecasting, budget control, strategic planning and construction supervision. • Developed forecasting and budgeting tools for the commissioning team during Refinery expansion which allowed accurate cost estimates ($21m) with Capex and Opex spend limits to be monitored, approved and achieved.• Extensive experience designing daily, weekly or monthly team based visual communications utilising “lean” principals to improve staff buy in, business objective knowledge and creating an environment for positive workplace contribution.

Gladstone

General Manager of a multi-franchise new & used car dealership in Gladstone. Main responsibility for the development of the Parts & Service departments I also held a Motor dealer license and supported new and used vehicle sales and acted as Dealer Principal as required. Conducted Fleet prospecting, identifying new fleet business and tailored complete fleet solutions including customised novated leases.Ensured the mechanical repair, parts interpreting / supply and customer interaction of the Service and Parts departments meets the company objectives for profitability by developing and achieving departmental targets, training staff, controlling expenses and maintaining customer satisfaction.Improved Service Department bottom line by utilizing “lean” methods of work flow, waste and time management reducing the unapplied labour hours while not increasing the available labour hours.Installed and administered a new dealer management system at a multi franchise site including cost reporting set up to align with owner, manufacturer and finance requirements.Developed, written and recorded successful radio, television and newspaper advertising campaigns which increased customer floor traffic and were designed to cross sell other business services unrelated to the initial campaign target.Achieved Number 1 Subaru service Dept. 2008 – category B Dealers nationally.Achieved Honda QLD State service award. - 2009

Karratha

Assisted installing a new Mitsubishi new & used car franchise dealership in Karratha - WA. Integrated the Ford franchise when the existing dealer closed and was General Manager specialising in Parts & Service.Assisted with new vehicle sales and the identification of new sales and fleet business within Karratha and the wider Pilbara area. Integrally involved in efficiently installing and managing a multi-franchised dealership which achieved a ‘National distinguished dealer’ and ‘Parts Excellence’ award in the first year of operation.Initiated the growth of a rural parts department from scratch to $80k per month revenue from internal and local streams as well as successfully developing a trade network from approximately 600km radius.

Perth, Australia

Started in the WA Regional office in Claremont as a Technical Service Consultant and progressed through numerous roles in the Parts & Service support area to finish as the State Aftersales Development Manager. Achieved $12m state parts and accessories sales budget across a dealer network by utilising existing tools, conducting detailed dealership process reviews and developing individual strategies based on customer and market data within their area.New product training at fleet and general sales drive days and functions to build a positive brand image while creating audience enthusiasm for the products.Successfully managed multiple state dealerships through a National improvement program launch while maintaining regular planned visitation, support and training at best practice levels. Conduct on–site technical training at all WA Mitsubishi dealer sites – metro and rural while assisting with dealer vehicle diagnosis and reporting back to the factory and Japan with outstanding technical issues and fixes found.Conduct SWOT analysis of dealer operation and PMA (Primary Market Area) and develop action plans to increase profitability, customer service while reducing costs, waste and unnecessary unproductive time.Established a plan of regular visits / communication meetings for dealership Parts & service departments including all meeting presentation layout and content. Have presented at and facilitated workshops for groups of 1 on 1 to 100.

Tonsley Park, Adelaide

Started at the Mitsubishi factory and completed my motor mechanic apprenticeship. The structure of the apprenticeship saw me spending periods on rotation in numerous departments for experience. Service, Warranty, Engineering, Development, fork lift maintenance & rectification. After settling into the Head office service department I assisted with National Warranty support, technical bulletin creation, service manual and service handbook creation, dealer service support and Customer relations. Completed a stint as the acting National Customer relations manager which included some work in the NSW regional office prior to progressing into a Western Australia Regional office role.