I help Frontline, Emerging, and Established Managers and Team Leaders develop the tools, skills, and mindset to inspire, guide, and lead their teams to outstanding performance and build cultures of excellence. My strong background with multi-site groups and franchises, in addition to my own 3 successful businesses, allows me to bring structure, vision, and proven results to your organisation, helping you retain your most promising talent.

Success in service industries today requires a new plan; a fresh approach; a complete re-think. Often the most skilled hands-on operators struggle to achieve financial success, as this requires a completely new skill set. From a background of 30+ years in salon management, particularly with large groups and franchises + business qualifications, I bring structure, vision and commercial success. I'll show you what's causing your current results and why and what you need to do to get your service business thriving. Your team are not performing? I'll show you what's in the way and how to shift their mindset to allow their innate gifts to flow.A real passion is guiding new, young ambitious managers to the mindset they require to 'step up' and become tomorrow's industry leaders.The Salon Mentor partners with service, hair or beauty industry professionals to clarify and create their vision, tailor reliable systems & structure and adopt the focus, mindset and habits required achieve lasting business success.Individual consulting, mentoring programs, workshops, team sessions, tools and resources

I bring 30+ years of hands-on experience in speaking and training, coaching and mentoring plus divisional management and leadership roles within retail and service businesses and franchising. I've also taken 3 of my own businesses from startup to successful sale, winning multiple awards along the way. A proficient and reliable professional, I'll create a complete in-house learning and development program for all levels of your organisation and then train your in-house trainers to 'wow' their attendees, or step in to deliver your existing program myself. A skilled writer, I will ensure your operations/training manuals, articles or blog or any business documentation are delivered on time and to an exceptionally high standard. I'm an engaging and confident speaker with a knack for making the complicated sound simple. A natural relationship builder with a flair for developing and mentoring frontline leaders to empower their people and really get results or help business owners navigate through various roadblocks and challenges to achieve their best results ever.

Sourcing, collating and writing business and feature content for leading hair industry magazine. HairBiz Magazine specializes in the business aspects of salon management and operations and links closely with prominent industry event HairBiz Forum and the Australian Hair Industry Awards.After 8 years as a featured contributor of business articles whilst operating as an industry business coach and facilitator, I stepped into the role of editor.

Management of all training, ongoing development and franchisee support department functions to ensure the continued success of franchisees across the globe.- Review, recreate and strengthen all aspects of the Express learning portfolio. - Train and monitor the performance of all in-house and in-field trainers to ensure achievement of specific training objectives- Provide franchisees the tailored support required to develop a sustainable business- Measure and continually strive to improve Franchisee and Master Franchisor success

Implementing business development strategies and initiatives to lift brand profile, improve profitability and standard of client service. Responsibility for Learning & Development activities, including creation, delivery and management of company education programs both face to face and online. Ongoing development of Corporate Store managers and staff with focus on improving workplace morale and culture; training and development of new franchisees.

Direct national salon development strategy, formulate and implement key business growth initiatives including education strategy at all levels from franchisee to store manager to staff, KPI tracking/reporting, management of multiple major national competitions, creation of online training programs and videos.

Working with today's leaders to get amazing results from their team. Building the relationships which produce peak performance. Specializing in employee engagement; setting boundaries, creating a strong & healthy team culture and your unique 'Code of Honour'.Helping emerging managers and first-time supervisors become tomorrow's leaders.