Kym Percival Email & Phone Number

Australia

Starting at TechnologyOne in a Learning Design role, I was promoted to Learning Experience Lead following my step up to assist and guide in the development and implementation of the Learning & Capability team, and how our content would be developed and delivered.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Contract role whilst studying Cert IV in TAE

Brisbane, Queensland, Australia

An initial 3 week temp role that turned into almost 6 months of editing, formatting, developing, creating and quality assuring training material and resources including presentations through PowerPoint and Articulate for upload into Moodle.

Ferny Hills, Qld 4055

- Developed, wrote and implemented policy, process and procedure documents for internal compliance.- ASQA approval of all six (6) Training and Assessment Strategy applications to deliver on scope. - First time writing and submitting Training and Assessment Strategies, Industry Consultant Forms and Industry Support Letters.

Brisbane, Australia

- Business Services Unit Consultant assisting the underwriting team by analysing, interpreting and assessing data for validation of insurance cover required.- Assisted the team in building an Induction process for all new employees.- Appointed on the committee for assisting developers deliver an automated application to analyse data.- Data entry - accuracy of data, interpreting and assigning data for clarification of fleet size and description.- Reporting on any non-compliant or out of the ordinary items.- Flag any inconsistencies from cover period to renewal period.- Customer service by way of requiring clarity via the broker or directly.

Brisbane, Australia

- Wrote and implemented the Reception Manual - Increased productivity by 70%- Automated the call log process reducing data entry time by 70% and reporting by 85%.- Wrote the quick guide for redirecting calls - increasing correctly diverted calls by 45% and reducing redirection and on hold customers by 78%- Excellent customer and stakeholder service.- Multi-tasking calls, visitors and troubleshooting system and technical issues.- Managed disgruntled callers.- Filtered calls meant for other insurers.- Adherence to the company and legislative compliance requirements including privacy rules.- WHS and building security management.

Aplng Project - Brisbane

- increased completion rate of training compliance from 65% to 100% within 3 months and in time for the deadline as set by the executive committee. - Successfully delivered Compliance Training to over 250+ project personnel across 18 city and remote sites.- Researched, coordinated and facilitated learning and professional development for all Land Access staff.- Reporting on training requirements compliance and recertification.

Sydney, New South Wales, Australia

- Negotiated the successful installation of the new digital telephone system.- Trained staff on how to use the new phone system for maximum return on investment.- Increased compliance of our Safety Requirements by 100% by developed and installing the Emergency Exit Procedure (in-line with legislative requirements) including running the first ever Fire Drill.- Recruited receptionist and demonstrated mentoring.

London

- Successful development, formatting and editing of the 300+ tender specifications document for BPs largest North Sea oil rig project.- Manager of secure room for storing tender document submissions.- Highest security clearance of tender documents including reviewing and assessing tender documents.- Developed and maintained the SharePoint site for our team.- Assisted the Supply Chain Managers schedule and deadlines.- Office floor plan reconfiguration, team coordination and event planning.

London, England Metropolitan Area

- Successful coordination and management of office move.- Part of the project team overseeing the construction of the iconic Shard building in London.- Office management including equipment, facilities and supplies. - Diary and travel management.- HR Support, including employment contracts, private medical and pension facilitating - Client liaison / contact – relationship manager - Sales, Sub-Contractor and Purchase Ledger invoicing management and coordination - IT support and troubleshooting - Mobile phone, Blackberry and USB management, support, ordering and facilitating - Marketing document design, coordination and management – desktop publishing - First Aid and Fire Warden

Tae40116 Certificate Iv In Training And Assessment, Workforce Development And Training, Certificate Iv

This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training.

Year 12 Vce

Activities and Societies: Student Council Representative