Kyna Smith Email & Phone Number

Atlanta, Georgia

Atlanta, Georgia

• Lead the day-to-day operations of the service organization• Drive product quality, and more broadly, company process improvements based on patterns seen in consumer feedback• Create, define, and execute a Global Consumer Services vision and strategy• Build and optimize appropriate IT systems to ensure a great consumer experience• Launch the 1st ever Kids II Consumer Satisfaction Survey; putting the Consumer’s voice first in all we do• Ensure compliance with all company… Show more • Lead the day-to-day operations of the service organization• Drive product quality, and more broadly, company process improvements based on patterns seen in consumer feedback• Create, define, and execute a Global Consumer Services vision and strategy• Build and optimize appropriate IT systems to ensure a great consumer experience• Launch the 1st ever Kids II Consumer Satisfaction Survey; putting the Consumer’s voice first in all we do• Ensure compliance with all company policies, confidentiality provisions and legal requirements in handling consumer contacts• Maintain office services by organizing office operations and procedures; reviewing and approving supply requisitions• Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments Show less

China

• Used Lean concepts to create new processes in testing procedures and quality inspections• Worked with Supplier Compliance team to develop a vendor auditing system to ensure over 20 vendors are in accordance with company rules of compliance• Expat assignment – Zhongshan China (10/2013-5/2015) - Provided Lean Manufacturing support for vendors to drive improvements in quality and efficiency - Developed supplier supplemental… Show more • Used Lean concepts to create new processes in testing procedures and quality inspections• Worked with Supplier Compliance team to develop a vendor auditing system to ensure over 20 vendors are in accordance with company rules of compliance• Expat assignment – Zhongshan China (10/2013-5/2015) - Provided Lean Manufacturing support for vendors to drive improvements in quality and efficiency - Developed supplier supplemental manuals to identify key quality initiatives - Created and delivered a training module to our vendors, with focus on lean tools such as: 5-Why and Fishbone diagram to drive corrective action improvements - Developed vendors to a level of ownership for their quality systems. Implement inspection protocols and vendor quality development processes Show less

QC/QA RESPONSIBILITIES:• Worked with US suppliers to maintain QA activities such as quality plans, practices, procedures and specifications to current requirements• Analyzed and continuously improved US supplier preventive maintenance planning and execution• Evaluated manufacturing and product issues, as well as field complaints for opportunities to improve manufacturing, product performance and reduce consumer services activities• Ensured suppliers were meeting all Federal… Show more QC/QA RESPONSIBILITIES:• Worked with US suppliers to maintain QA activities such as quality plans, practices, procedures and specifications to current requirements• Analyzed and continuously improved US supplier preventive maintenance planning and execution• Evaluated manufacturing and product issues, as well as field complaints for opportunities to improve manufacturing, product performance and reduce consumer services activities• Ensured suppliers were meeting all Federal Requirements mandated by CPSIA including assurance of compliant materials, Registration cards as applicable and development of Certificates of Conformity• To improve communications, developed a manual (code of conduct) for US suppliers to state clearly Kids II QA/QC expectationsAUDIT/INSPECTION RESPONSIBILITIES:• Developed a strategic plan for US supplier operations QA and QC without full time Kids II inspectors stationed at each factory• Lead and participated in internal manufacturing site audits and inspections• Performed inspection readiness activities including but not limited to: scheduling of audits & audit preparation activity, the creation of training material, department training, organization training, subject matter expert identification & training, and performing & following up on facility walk through inspections Show less

• Ensured the safety and reliability of Kids II products through: design & sample reviews; product testing & research; analyzing consumer complaints & returns; initiating necessary design or production changes; and validating changes• Developed internal standards to ensure product compliance to the changing world wide regulatory environment• Analyzed consumer returns and field data including National Electronic Injury Surveillance System (NEISS) data and Consumer Product Safety… Show more • Ensured the safety and reliability of Kids II products through: design & sample reviews; product testing & research; analyzing consumer complaints & returns; initiating necessary design or production changes; and validating changes• Developed internal standards to ensure product compliance to the changing world wide regulatory environment• Analyzed consumer returns and field data including National Electronic Injury Surveillance System (NEISS) data and Consumer Product Safety Commission (CPSC) data to determine if corrective action is required• Reviewed physical consumer returns to determine if any product changes are necessary. If changes are deemed necessary, then initiated an action plan to incorporate the change(s). Followed through with vendors and Asia Team to verify changes were incorporated and appropriate validation testing was performed Show less

Columbus, Ohio Area

• Team leader for all electrical products developed by the company including Underwriters Laboratories (UL) listings• Managed budget constraints for all UL testing; coming in at or below target cost• Developed test methods for product robustness or safety as needed to comply with regulatory requirements• Used quality tools, such as Process Mapping and Failure Mode & Effect Analysis (FMEA) to resolve issues with product design, specifications, materials, and production operations… Show more • Team leader for all electrical products developed by the company including Underwriters Laboratories (UL) listings• Managed budget constraints for all UL testing; coming in at or below target cost• Developed test methods for product robustness or safety as needed to comply with regulatory requirements• Used quality tools, such as Process Mapping and Failure Mode & Effect Analysis (FMEA) to resolve issues with product design, specifications, materials, and production operations affecting quality• Created Standard Operating Procedures (SOPs) and Work Instructions for the vendors/suppliers to ensure proper capabilities and conformance with company standards for all electrical and battery-operated products• Mentored Quality Specialists in the appropriate use of continuous improvement tools when managing their projects• Viewed as the department expert in Lean/Six Sigma processes Show less

• Co-lead the development and delivery of the initial Continuous Improvement (CI) training for a cross-functional team within Beauty Avenues• Lead Corrective and Preventive Action (CAPA) projects for both internal and external customers• Managed the receipt of all non-routine technical inquires and product complaints from Customer Relations to ensure action on possible product liability or tampering incidents• Assessed technical quality training needs for the Customer Relations… Show more • Co-lead the development and delivery of the initial Continuous Improvement (CI) training for a cross-functional team within Beauty Avenues• Lead Corrective and Preventive Action (CAPA) projects for both internal and external customers• Managed the receipt of all non-routine technical inquires and product complaints from Customer Relations to ensure action on possible product liability or tampering incidents• Assessed technical quality training needs for the Customer Relations Assistants, developed training program, and conducted training sessions for improved customer service• Monitored, analyzed, and reported consumer product issues received through the company call center, store complaint report and other channels as needed• Prepared time critical and sensitive data or analysis for senior management to aid in product liability, withdrawal, or recall decisions Show less

Columbus, Ohio Area

• Managed all quality activities for the Pouch product line• Used Lean Six Sigma tools to improve site processes and Quality issues• $425K annual cost savings and 9% reduction in rejects (Black Belt Six Sigma Project)

• Responsible for managing Cannery production line testing of new products, recipes, packaging, ingredients and processes• Investigated and followed-up with corrective actions for quality measures that did not meet specifications• Successfully managed EZO (Easy Open lid) Project with a goal of starting up the Cannery fillers by the given deadline ($250K annual cost savings)• Performed HACCP and Risk Assessments on both the EZO and Pedigree Restage projects• Coordinated and… Show more • Responsible for managing Cannery production line testing of new products, recipes, packaging, ingredients and processes• Investigated and followed-up with corrective actions for quality measures that did not meet specifications• Successfully managed EZO (Easy Open lid) Project with a goal of starting up the Cannery fillers by the given deadline ($250K annual cost savings)• Performed HACCP and Risk Assessments on both the EZO and Pedigree Restage projects• Coordinated and managed all activities around the Jumbo Can Transition Project ($100K annual cost savings)• Improved material variance by $58K using Six Sigma tools to reduce the amount of overfill on Jumbo Choice Cuts Show less

B.S. Cme

Education record