Kyndra J. Email & Phone Number

Ankeny, Ia, Us

United States

• Conducted thorough business analysis, identifying improvement areas and proposing solutions to enhance efficiency and productivity.• Collaborated with cross-functional teams to gather requirements, define project scope, and develop comprehensive business and system requirements documentation.• Translated stakeholder needs into clear and actionable requirements for development teams, ensuring alignment and understanding.• Conducted gap analysis to identify discrepancies between current and desired states, recommending effective strategies and solutions to bridge the gaps.• Facilitated productive meetings, workshops, and interviews to gather information, foster collaboration, and ensure stakeholder alignment.• Conducted system testing, identifying and resolving issues to ensure smooth project implementation.• Collaborated with the IT team to evaluate existing systems and technologies, recommending enhancements or new solutions to optimize business processes.• Maintained strong relationships with internal clients, vendors, and third-party providers, ensuring timely project delivery.• Obtained career outcome data through surveys, cold calling, and other methods to serve as a key performance indicator and ensure compliance with the U.S. Gainful Employment Act.• Utilized Excel, including formulas, pivot tables, charts, and Tableau, to assess data, recognize trends, and make informed decisions at the department, college, and university levels.

Marshalltown, Iowa, United States

• Conducted comprehensive assessments of client cases and prepared detailed reports from the Department of Human Services and Insurance companies to determine the appropriate next steps in client treatment plans.• Led process improvement initiatives, including planning and conducting training sessions to update business objectives and enhance overall standards.• Collaborated with colleagues to formulate logical solutions and troubleshoot technical issues, ensuring the prompt completion of tasks.• Assisted in crisis management by proactively anticipating and resolving client issues while identifying and assessing necessary resources.• Evaluated team skills, knowledge, and performance gaps, identifying areas requiring training and development.• Established long-term vision and strategic objectives for the team and the organization, fostering cohesion and alignment.• Effectively communicated updates and progress to all stakeholders, ensuring transparency and understanding.• Successfully spearheaded recruitment efforts, utilizing sourcing strategies and effective interviewing techniques to select candidates.

Grinnell, Iowa

• Provided comprehensive support services to ensure the safety and well-being of children, enabling them to remain with their families or explore alternative permanency options.• Offered family support, care coordination, and assistance in improving family function and dynamics.• Conducted supervision and safety monitoring to ensure the children’s welfare and addressed potential risks.• Maintained regular contact with referring workers, family members, and colleagues to effectively work towards achieving permanency goals.• Coordinated interdisciplinary treatment efforts by closely collaborating with therapists and program coordinators, ensuring consistent communication and progress updates on assigned cases.• Actively participated in interdisciplinary crisis planning and discharge planning, documenting necessary information shared with the Department of Human Services.• Demonstrated proficiency in utilizing various counseling techniques to support clients and promote positive outcomes.• Developed and implemented service agendas for each session, ensuring a structured and goal-oriented approach.• Provided crisis intervention and emergency support whenever necessary, maintaining composure and taking appropriate actions.• Maintained accurate case records and consistently achieved performance quotas, ensuring adherence to professional standards.

Newton, Iowa

• Managed and supervised a team of 38 employees, ensuring smooth operations and efficient management of the aquatics department.• Oversaw day-to-day responsibilities, including scheduling, facility maintenance, and delivering exceptional customer service.• Conducted regular staff meetings to review performance, provide constructive feedback, and implement necessary improvements.• Organized and facilitated training sessions for lifeguards and swim instructors, ensuring their certification and recertification requirements were met and keeping their knowledge and skills current.• Developed comprehensive swim lesson plans incorporating progressive techniques and safety protocols.• Ensured compliance and safety regulations and implemented measures to maintain a secure and accident-free environment.• Managed budgetary aspects, including expense tracking, resource allocation, and procurement of equipment and supplies.• Maintained open lines of communication with stakeholders, addressing inquiries, resolving issues, and providing timely updates on department activities.• Served as the head coach for a team of 60 competitive swimmers aged 5 to 18, providing training, guidance, and motivation to enhance their performance.

Bachelor'S Degree, Psychology, Year Four (Senior)

Activities and Societies: ASL club

Bachelor'S Degree, Psychology

Activities and Societies: Swim club

Bachelors Of Art, Psychology