Kynoisha Hurst Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Greater Chicago Area

Chicago, Illinois, United States

Lead, developed, and motivated front line sales Team Leads by demonstrating a commitment to effective coaching and agent performance while fostering a positive sales culture.Plan, organize and assists in documenting comprehensive sales plans designed to exceed goals and objectives for growth in membershipProvide agents with ongoing sales coaching and training to ensure performance, continuous improvement & relationship building.Works to develop innovative strategies that are aligned with the focus of building a strong sales and learning culture.Trained, onboarded, manages and coaches sales consultants in order to drive sales techniques, best practices and improvements across the sales floorTracks, analyzes, and is held accountable to various program metrics, KPI’s such as sales production, conversion rates, retention and moreWork with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfactionPartner with site leadership (Site Director and Team Leaders) to identify development needs of call center staff to ensure they have the necessary tools to provide quality service and achieve goals.Analyze statistical reports, call flows and other documentation to identify trends and implement overall performance enhancements.Assist leadership team with tactical planning for the site to ensure quality interactions with clients and enhance overall operational effectiveness.Develop and implement programs that enhance employee motivation and maintain a positive work environment.Partner with leadership to determine daily, weekly and monthly sales incentive programs. Troubleshoots and resolves issues.Communicate and implement and/or enforce site policies and procedures.Learned and Serves as subject matter expert within the health insurance industry as a whole and Medicare Sales specifically

Chicago, Illinois, United States

Provided excellent customer service and made lasting connections with customers and clientsTrained account managers in maximizing and closing sales & ensuring customer satisfactionPerformed managerial duties such as filling out admin. paperwork and leading sales changesClosed warm & cold sales leads and managed client accountsProvided sales staff with constructive feedback and assisted staff to solve customers' problems.Recruited and trained new sales staff, assigned specific tasks to other sales staff, and monitored sales team performance.Solved customer complaints and answered customers' questions.Drafted & Submitted reports for senior managers.Motivated sales staff and created an atmosphere of healthy competition among the staff.

Chicago, Illinois, United States

Informed customers on the mission and purpose of the company dailyHired Trained & Onboarded Sales AssociatesManaged day to day business operations & opened & closed stores dailyUpsold and cross sold retail products in storeCreated daily food samples to convert customers into clients Communicated with customers to ensure their dietary and nutritional needs were being metFulfilled & Managed online and catering ordersOversaw two separate retail locations in the fast paced downtown area of ChicagoManaged Social Media PlatformsConsistently drove high levels of operational excellence across the districtEncouraged store teams to exceed customer service standardsCoached and developed general store management to optimize performance across the district and provide succession for the businessActively looked for ways to reduce costs for the business to maximize on profitWorked collaboratively with Owners and key partners across the business to ensure result areas were aligned with RAW business strategy, mission and values

Greater Chicago Area

Communicated with camp out participants prior to the program regarding camp out detailsAssisted with prepping and organizing camp out supplies and tents, making name tags, and creating groups and rosters for each camp outContributed to the development of camp out activitiesAssisted with organizing and distributing camp out and yoga merchandise throughout the summerWorked camp outs from 4pm on Friday night to 9am on Saturday morningsAdministered surveys on zoo grounds about various educational programs & inputted this data into zoo online systemTook photos at programs and of education staff on grounds

Bachelor'S Degree, Marketing, Apparel And Textile Marketing Management

High School Diploma

Bachelor Of Business Administration - Bba