Specializing in Windows OS environment (Server 03-12 & Windows XP-Win8.1)

• Data Entry / Faxing / Scanning / Filing• Remote IT Specialization (LogMeIn)• Remote Networking (RDC/VPN/VNC)• Firewall / Router / Switch Configuration

• Staff management, discipline, and motivation• Hire, train, and Re-train employees• Responsible for Front Office IT Management• Produce financial statements daily• Monitor and manage payroll • Schedule according to business levels• Resolve, Investigate, and Improve all problems / complaints• Created the Overnight Fire Evacuation Procedure• Recipient of Commitment Award 2nd Quarter 2009

• Supervised front office operations including Guest Service Agents, PBX, and Concierge• Provided guest service, guidance and leadership to ensure consistent customer service is provided• Trained all staff on standards and policies to ensure consistency of product quality• Acted in Manager’s absence• Handled guest issues/complaints• Performed all Front Desk and Night Auditor/Bookkeeper duties including check ins, check outs, accounting reports, balance and reservation… Show more • Supervised front office operations including Guest Service Agents, PBX, and Concierge• Provided guest service, guidance and leadership to ensure consistent customer service is provided• Trained all staff on standards and policies to ensure consistency of product quality• Acted in Manager’s absence• Handled guest issues/complaints• Performed all Front Desk and Night Auditor/Bookkeeper duties including check ins, check outs, accounting reports, balance and reservation modification/cancellations Show less

• Processed Check-ins and Check-outs according to high levels of customer service and hospitality• Monitored transactions daily• Received and dispatch guest requests in a timely manner• Resolved guest issues and anticipated guest needs• Audited the daily transactions of the hotel to verify and balance entries, such as room, food and beverage and telephone charges.• Investigated and corrected any discrepancies• Performed data entry for accurate financial statements and… Show more • Processed Check-ins and Check-outs according to high levels of customer service and hospitality• Monitored transactions daily• Received and dispatch guest requests in a timely manner• Resolved guest issues and anticipated guest needs• Audited the daily transactions of the hotel to verify and balance entries, such as room, food and beverage and telephone charges.• Investigated and corrected any discrepancies• Performed data entry for accurate financial statements and reports• Continued all duties of a guest service agent Show less

• Arranged and managed guest transportation• Supervised all front service staff including doormen, bellman, and valet• Responded to guest inquiries regarding hotel services, local area information, and attractions