- Ensured zero customer complaints during rate distribution outages by collaborating with team members, delegating tasks effectively, and responding swiftly according to established protocols- Developed detailed manuals for routine tasks, enabling consistent, high-quality performance across the team- Communicated effectively with partners via email to address and resolve unmatched trade data, ensuring accuracy and smooth operationsCreated comprehensive reports detailing the procedures undertaken to resolve system issues, providing valuable insights for process improvement and future troubleshootingReduced manual efforts by improving VBA-based automation tools for data reconciliations- Conducted daily transaction procedures with brokers, recording transactions in Excel to ensure accuracy and prevent errors

- Exceeded the sales targets by 10% in 2022 through meticulous analysis of sales records and continuous refinement of sales strategies utilizing CRM tools, including Hubspot- Led the development of key business partnerships in another country by conducting comprehensive market research, proactively reaching out to local cold leads through emails and LinkedIn, and successfully holding onsite meetings to solidify relationships- Managed excellent project management for creating Virtual Reality training videos for paramedic students and expanding their use to 20 paramedic schools in Japan- Demonstrated excellence in business competitions organized by the Ministry of Education of Japan, presenting compelling proposals for medical training Virtual Reality solutions to board members of a national medical university, resulting in obtaining a $400,000 contract