Responsible for the daily management of cloud customers, including account strategies and revenue retention plans. Facilitate customer engagement and solution adoption workshops, events, and user communities.Successfully manage customer renewals. Identify upsell opportunities and future expansion opportunities. Point of escalation for customers in case necessary.

Act as a trusted advisor during onboarding, implementation, and post-sales stages with customers and delivery partners. Develop strong customer partnerships and held regular cadence meetings to build trust, communicate supportability plans, service level reviews, and open technical uplift opportunities. Managing the support model for customers and ensuring resolution and support delivery is aligned with SAP product support SLAs. Maintain and expand working knowledge of current and related SAP products, technology and integration processes.

Responsible for project planning for ANZ customer operations, working with internal stakeholders on various technical issues as well as collaborating in planning, implementation, skills, and knowledge transfer. Providing information and recommending best practices for the management of SAP Commerce Cloud technologies in accordance with the SAP Commerce Cloud Operations Framework. Developing and maintaining strong working relationships with Service Readiness, Support Engineers, Product Groups, and other technical resources. Maintaining and expanding working knowledge of current and pre-released SAP Commerce Cloud products, as well as their integration and methods of support delivery.

Expertly review, design and build various software solutions in testing, monitoring, and integrating environments. Consulting and pre-sales for Splunk, ServiceNow, and other cool technologies.

Sales & Pre-sales of Solutions, Customer Specification Gathering and product design, translation & transfer, SIM Profile Development (GSM Std. compliance), Technical Account Management, Project Management, Customer Training, BAP Development, LTE Network and SIM, IoT Applications Supports sales teams with client proposals, tenders and RFI and RFP. Design and development of necessary test cases for client as well as internal company validation for products and services.

To provide specialist, hands on design, development, testing and integration for the Telstra Voice & Video systems / IP networks, in particular the MSGNET IP network, 3G video messagebank & Call back Notification Service (CBNS) as advised.