Ky P. Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

San Francisco Bay Area

• Liaised closely with all Heads of Department in regards to incoming groups, VIPs, and regular guests.
• Interacted with guests in order to achieve customer service quality satisfaction scores of 80% or above by monitoring the issues and trends, responding quickly and communicating with the respective departments on.
• Fully participated in shift coverage task force as manager on duty to ensure sister properties are covered for the daily operations in various locations in California and overnight audit shifts.
• Employee management: Training and preparation for the front office daily operations including cash handling, customer service, complaint handling and other operational task.
• Operated as Manager on Duty to deal with guest issues and complaints.

San Francisco Bay Area

• Contributed to the smooth and efficient operation of front desk and coordination with other departments within the hotel, ensuring optimum profitability and guest satisfaction.
• Shift management to ensure all policies and SOPs are followed.
• Consistently acknowledge by management, customers, and colleagues for ability to effectively orchestrate all details of critical projects with excellent customer service and in a timely fashion.

San Francisco, California, United States

• Resolving all eligibility issues relating to the unemployment status of the claimant, assessing the eligibility of the claimant for paid benefits, and informing the claimant of the decision; paying claims; recording.
• Analyzed and processed applications and claims while ensuring policies, regulations, and laws are met.
• Addressed all questions from program benefits to ensure current and accurate information is reflected on claimant’s individual case.

San Francisco, California, United States

• Check-in/Check-out hotel guests; dealt with cash and credit card payments of bills in highlyfast-paced environment in courteous and efficient manner.
• Work independently to provide resolution to guest’s complaints and concerns that requireimmediate attention and effectively enhance guest recovery and as needed re-assign rooms oradjust rates/payments.
• Operate a reservation management system and update information, adjust as rooms areoverbooked, downgrade, upgrade, walks, assign, reserved, unassigned and vacated.

San Francisco, California, United States

• Long-Term inquires on availability and reviewed all required documents with due diligence necessary for signed leasing agreements.
• Process all payments according to established hotel requirements and provide information and assistance to all guests and visitors.
• Update booking and interact with third-party travel agencies from online booking platforms such as Expedia, Agoda, Hotels.com, Airbnb, HotelTonight, Booking.com, and others to ensure reservations are accurate.

San Francisco, California, United States

• Promote good habits for the purpose of improving the quality of student’s outcome andencouraging student development.
• Monitors individual and/or groups of students in a variety of settings (e.g. Classroom,playground, library, etc.) for the purpose of enforcing school rules and procedures regardingstudent behavior and participation.
• Assist students, individually or in small groups, with lesson assignments (e.g. reading stories,language, spelling, facilitating activities, number charts, check homework, etc.) for the purposeof presenting and/or.

Bachelor Of Science

Bachelor'S Degree