Wrote and published my own book. Worked through the process of writing and editing while finding resources to do cover art. As well as handled the legal aspects of ensuring copyrights and ISBNs.

System Management and Optimization: Ensure optimal performance of Salesforce systems and products, including regular upgrades and configurations for improved integration​​​​.User and License Management: Oversee all aspects of user setup/deactivation, role assignments, profiles, permissions, and public group management​​.Technical Support and Bug Fixes: Manage the IT Support Ticket Queue, prioritizing and assigning tasks for a team of 5, and handling system enhancements, changes, and bug fixes​​​​.Needs Analysis and Project Management: Identify and gather requirements from users and stakeholders, translating user needs into technical specifications, and managing project updates efficiently​​.Training and Support: Provide training and support to new and existing Salesforce users, creating training materials as needed, and assist in the training of new Salesforce administrators​​​​.Database and Security Maintenance: Perform database maintenance tasks, including diagnostic tests and cleansing of duplicate entries, and manage Salesforce roles, profiles, sharing rules, and workflows​​.Reporting and Documentation: Prepare and maintain reports for sales and other departments, documenting processes, error reports, and changes to field history tables​​.

All around IT support for a growing company of less than 100 people. Act as first point of contact for internal support tickets concerning both software and hardware troubleshooting. Work with both the IT department and other teams in order to fulfill product and user requests.Handle password resetsMaintaine Salesforce Dashboards and ReportsEdit and work on backend flows for SalesforceHandled inventory management for IT hardwareResearched a new group scheduling tool for a team which is saving them between 3 and 5 man hours a weekDeveloped a system for keeping up with support tickets which brought the outstanding number of tickets from over 50 to less than 15 the majority of the time.Created project management tool in Salesforce.Wrote macro to update CSV files to save a team up to 8 hours a week

Provided Technical Support for Laptop and Desktop ComputersHandled Parts TrackingReplaced Malfunctioning Parts in ComputersInterfaced with Customers to Coordinate Appointments

• Greeted customers kindly and efficiently process transactions within busy, fast-paced retail environments• Assisted with store stocking, floor-sets, and opening/closing procedures• Recommended, selected, and helped locate or obtain merchandise to customers• Received two commendations for outstanding customer service• Consistently received positive customer feedback

• Answered phones to set up customer appointments• Checked-in customers for their appointments• Asked qualifying questions to assure that clients were matched with the best Tax associate for their needs• Managed paper copies of client records while utilizing appropriate security measures • Handled Customer concerns in a calm and professional manner