Kyra Marco Luicco De Ynchausti Email & Phone Number

Ncr - National Capital Region, Philippines

•Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.•Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.•Did recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Ncr - National Capital Region, Philippines

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.• Provided services for customers with existing accounts and new customers who wants to have their fixed services connected to a specific address (VOIP, Fiber Optic internet and Optic TV)• Reprocessed orders that went in error-provisioning• Provided friendly and prompt service and assistance to callers.• Was given the additional role of assisting new agents through nesting up to the first day they hit the production floor.• Communicated with AT&T Field Technician to schedule and move appointment for customer visit.

Ncr - National Capital Region, Philippines

• Resolved problems by activating customer’s newly bought phone.• Provided services for customer’s to create online account.• Provided services for customer who wanted their phone number transferred to other carrier to T-Mobile