Kyra Moore Email & Phone Number

Royal Oak, Mi, Us

Detroit Metropolitan Area

I was promoted to a Sales/Account Management role to oversee and support Mortgage Loan Originators (MLOs) through a strategic B2B partnership with a major insurance carrier. Alongside managing this valuable partnership, I maintained individual mortgage loan sales, resulting in an average of $1 million in closed mortgage volume monthly. Additionally, I provided comprehensive sales training and coaching to a nationwide network of over 50+ Mortgage Loan Originators, ensuring their proficiency and currency in mortgage loan knowledge. I established and nurtured B2C relationships with the MLOs’ clients throughout the loan submission and closing process, offering assistance with loan applications as necessary. Leading weekly internal team meetings, I provided sales insights and guidance to drive performance towards monthly and quarterly revenue targets. Leveraging Salesforce, I tracked and managed check-ins, trainings, and ongoing support with MLOs, ensuring smooth operations and effective communication.

Detroit, Mi

Consistently exceeding sales goals, I employed relationship-building and consultative sales methods to sell an average of 13 loans per month, resulting in $2.5 million in monthly closed loan volume. Recognized for exceptional performance, I was nominated to the prestigious President’s Club in January 2023, an honor reserved for the top 0.15% of associates, and maintained membership through consistent sales achievement. Promoted to Executive Banker in July 2020, I ranked in the top 15% of associates. As a home financing expert, I provided high-level client services, managing a diverse portfolio of over 50 accounts across 22+ states.

Troy, Mi

With proficiency in customer service and sales, my focus is on delivering a world-class customer experience and cultivating loyalty. I seamlessly assist customers in transitioning between online, Customer Care, and in-store experiences, ensuring a seamless shopping journey. By identifying individual customer needs, I provide hands-on demonstrations of the latest technology in-store and offer personalized solutions beyond basic plans, including unique accessories and cutting-edge IT devices. Additionally, I've assisted in on-boarding and provided hands-on training to new team members, contributing to a cohesive and knowledgeable staff. Approaching service and sales needs with composure, integrity, and compassion, I strive to ensure a positive interaction for every customer.

Troy, Michigan, United States

Consistently achieve or exceed the organization's monthly sales plan, focusing on growing revenue month-over-month through new account acquisition and identifying new opportunities. By applying a deep knowledge of our products, services, and care instructions, I enhance client satisfaction during each interaction. Additionally, I collect valuable data during client interactions to cultivate relationships with both new and existing clients.

Greater Detroit Area

During my tenure at BELL: Building Educational Leaders for Life (now known as the Community Foundation of New Jersey), a nonprofit organization, I contributed to the organization's mission of significantly enhancing the academic achievements, self-esteem, and life opportunities of children residing in low-income, urban communities. As a Teacher's Assistant, I worked closely with fourth-grade students, not only supporting the teacher but also serving as a mentor and positive role model. This encompassed assisting with the execution of daily lesson plans, nurturing their self-esteem, and instilling respect for others.

Southfield, Mi

During four consecutive summers spanning from 2004 to 2008, I had the privilege of interning at the nation’s largest minority-owned full-service marketing communications agency, specializing in multicultural consumers. At GlobalHue, I rotated through diverse departments including Creative, Production, Traffic, and Mailroom, where I undertook research and administrative duties. Regrettably, GlobalHue has since ceased operations, but during its tenure, it stood as the 29th largest advertising agency in the nation.

Certificate Of Completion, Graphic Design

The Graphic Design program is focused on teaching how to produce and present print and digital graphic design work and graphic art.

Bachelor'S Degree, Art

Activities and Societies: Bachelor's degree, Fine Art Minor, Management & Organization Activities and societies: Volleyball (four seasons.