Kyra Seipel Email and Phone Number

*Separated divisions Opportunity tracking from main company to allow for more custom Sales process; including creation of unique Price Book, Opportunity Record Types, Statuses, and automation clean-up*Guided process review and optimization across multiple business times with a focus on leveraging technology solutions already available*Provided ongoing support and system expertise to broader Applied Salesforce Administration team

*Developed Salesforce Governance strategy for entire org looking to maximize collaboration and business mobility while promoting best practices for org health*Migrated data and process from acquisition's Salesforce orgs into existing Salesforce org*Assisted with upgrading existing Celigo-based NetSuite Integration and leveraging Celigo-based integration for Salesforce to Salesforce Integration*Troubleshot existing CPQ set-up*Rolled-out of Salesforce Community for an integrated LMS*Leveraged DBamp integration to SQL Database to assist with data review, updates, and migrations*Utilized Data Loader to update and import data for a variety of use cases*Defined requirements for Salesforce Developers to implement Apex, Lightning Web Components, and REST API integrations*Architected Salesforce powered solutions utilizing Flows, Process Builder, and Workflows*Customized Salesforce Profiles, Permission Sets, and Sharing Rules to control user access to Salesforce Objects and Fields*Built custom reports and dashboards to facilitate data analysis and data communication across teamsAnalyzed, recommended, and implemented third-party apps to meet additional business needs

*Managed Customer Support team providing team guidance and liaising with other departmentsResponsible for internal IT needs before the acquisition by Applied Systems overseeing mixed *Mac/Windows machines and needs

*Work with multiple customers to implement Salesforce Orgs including Service Cloud and Sales Cloud set-up*Complete data migrations from existing databases to Salesforce using SQL*Architect Salesforce powered solutions utilizing Apex Triggers, Process Builder, and Workflows*Customize Salesforce Profiles, Permission Sets, and Sharing Rules to control user access to Salesforce Objects and Fields*Build custom reports and dashboards to facilitate data analysis and data communication across teams*Analysis and recommend third party apps to meet additional customer needs*Grow knowledge of new applications and functionality rapidly as needed to meet customer requests*Responsible for implementation and customization of over 20 Salesforce orgs with users ranging from 1 to 1000

● Identified and communicated requirements for software projects● Worked collaboratively to review and create resources for the projects● Acted as company wide subject matter expert for data analytics products● Communicated status of ongoing projects to key internal team members● Trained service and support teams on upcoming releases related to ongoing projects● Prioritized project needs, balancing budget and timelinesKey Accomplishments:● Worked with outsource development team in South America; identifying team needs and communicating requirements of project● Defined and released live integration with a third party system

● Facilitate customer training to introduce and engage with product functionality and strategy to achieve maximum ROI● Cultivate new employees’ understanding of functionality and value proposition of products via in-person training and hands-on practice● Streamline existing trainings to achieve best possible training and instructions for customers● Introduce customers to data analytics for workers’ compensation and health insurance claims; provide instruction and strategy on interpreting data and next steps based on trendsKey Accomplishments:● Spearheaded project to enhance survey feedback; analyzing and offering the option to request additional support via post training survey● Collaboratively overhauled the entire training track for a product; taking into consideration customer needs, the product development roadmap, customer feedback, and recommended usage of the product

Partner Support Analyst (Tier 1.5) | 2014 to 2015● Mentored support team; promoted increased understanding of the products and the insurance industry to provide the best possible service to customers● Coordinated new hire onboarding within the department; oversaw learning plan and scheduling of trainings; and incorporated additional needs for new hires● Furthered team knowledge by assisting Tier 2 support with troubleshooting and Tier 1 support with questions; inspired critical thinking in Tier 1 support that allowed the team to discover solutions for themselves● Cultivated customer relationships by working with disgruntled partners to find solutionsKey Accomplishments:● Revamped existing departmental new hire trainings to better meet learning objectives and job needs● Developed expectations and the role of Partner Support Analyst as first person in the position● Promoted understanding by the team as a whole; encouraging everyone to expand their troubleshooting skills to help expedite long-term solutions for partnersPartner Support Specialist (Tier 1) | 2014 to 2015● Provided solutions to customers to meet their immediate needs; diagnosing technical issues, teaching how to accomplish particular tasks within products, and educating customers on best practices