• Develop product roadmap for multiple products including Cite for Guideline Transparency and Smart on FHIR integration• Prioritize enhancements and bug resolution for development team• Research and author business cases for new features• Author API notifcation letters, product guides, and mockups• Represent MCG at Healthcare Information and Management System Society (HIMSS) and other conferences

• Lead integration process including field mapping, issue resolution, and demonstrations • Communicate with clients to understand their business needs and conceptualize them into product enhancements or features • Approve product certifications for new and returning partners • Revitalize certification process for efficiency and accuracy • Provide guidance for transition from custom API to Smart on FHIR API • Collaborate with development team to create user stories, acceptance criteria, and business cases • Develop test scenarios and as is/to be workflows • Assist Senior Product Owners with prioritization, refinement, and grooming of stories and bugs

• Facilitate requirements gathering and design sessions with multiple teams• Identify and document functional specifications for digital tax products• Build system and user flows with Visio• Create user stories and acceptance criteria in Azure DevOps• Coordinate with QA and developers to correct any defects discovered• Participate in daily stand ups to communicate project progress• Prioritize story development based upon release schedule and company needs

• Oversaw digital product releases and application management for hundreds of users• Assisted with prototypes and flow diagrams for in-house projects • Produced documentation and acceptance criteria for developers• Performed quality assurance testing for internal applications• Managed multiple accounts and applications critical to Heart Center performance• Acted as liaison between vendors (GE, Philips, Siemens, Cerner) and users• Utilized Servicenow and Microsoft Task to manage projects and tickets

• Designed and implemented healthcare IT solutions/software• Hosted daily stand ups to discuss team focus, progress and roadblocks• Authored knowledge guides for application configuration• Determined scope of work needed to meet service level agreement in Remedy and documented ticket progress via Supportal (Kanban). • Tested software customizations to ensure successful implementation• Provided troubleshooting and debugging for reoccurring issues• Established strong relationships with each assigned client

• Performed data import and transformation activities• Tested changes and solutions against documented requirements• Designed new functionality for data intensive applications• Created technical requirements and functional specifications• Mastered Salesforce as a tool for tracking project, financial, and resource goals• Analyzed client needs and workflow to ensure expectations were met and within budget • Liaison between developers, business analysts, and clients

• Utilized Freezerworks application to manage storage of thousands of biological samples• Managed participants’ data in laboratory information systems - StarLIMS, Orchard, Retriever• Performed quality assurance testing for new applications and tools• Provided technical support for lab equipment and computers• Created lab reports and other documentation• Assisted lead in project meetings and scrum sessions