Kar Yee Robin Chang Email & Phone Number

Princeton, NJ, US

Successfully managed a highly rigorous and robust travel program, overseeing compliance with federal travel policies and Princeton University's stringent regulations.Implemented and enforced meticulous processes and procedures to ensure adherence to all regulatory requirements, including the DOE Foreign Order, Fly America Act, and university-specific.

Princeton, NJ

Provide professional, strategic conference planning and reporting to further scientific discovery balancing cost-effectiveness and compliance requirements.Perform accounting related functions associated with travel transactions. Compile travel related statistics to report key performance indicators to Laboratory Management. Assign project accounts to.

Houston, Texas Area

• Drive revenue by providing excellent customer service, identifying customer needs, and making appropriate product recommendations. Maintain smooth operating conditions by recruiting, hiring, and training staff..
• Reduced employee turnover rate by 120% through improved management and labor relations.
• Increased monthly sales by 15% by implementing new sales incentives.

• Seamlessly orchestrated wine tour experiences for clients including price quotes, destination, timing and itinerary, as well as arranging pre-bookings and reservations for transport, hotel, dining, and activities..
• Cultivated loyal customer relationships with both new and existing clients by improving product quality and customer service.

• Responsible for the recommendation and sales of wines and other beverages to guests.
• Maintain and update wine and all other beverage lists. Ensure wines of critical age get sold.
• Carry out monthly stock control, inventory. Update continuously all stock forms.
• Keep wine cellar of immaculate appearance and order. Make sure new deliveries are stored immediately and update on the wine and inventory list.

• Skillfully managed a complex daily workload including directing sales floor activities, scheduling and assigning employees, assisting customers, and addressing customer concerns. Recruited, hired, and trained new.
• Improved sales by utilizing daily sales reports and weekly/monthly data to develop promotional strategies.

• Perform front as well as back of house duties for the satisfaction of every guest, including check guests in and out, create and cancel reservations, and assist guests with luggage and car valet.
• Handle high volume phone calls in hospitable manner.

• Research about the up-to-date wine tourism industry.
• Plan and arrange annual private tours to Napa Valley for repeating customers.
• Assist manager to wine consulting and appointment scheduling.

• Assist General Manager to amend and improve the SOP of the Banquet Department.
• Brainstorm new mission statement with GM and Director of Catering.
• Manage data entry, file paper work, answer phone inquiries, schedule appointments, and design décor.

Bachelors Degree, Hospitality Management

Activities and Societies: President of Golden Knights Wine Society 2008-2009, Treasurer of Golden Knights Wine Society 2007-2008.

Bachelor Of Science (B.S.), Hospitality Administration/Management