Kyle J. Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario

• Provided excellent customer service through problem-solving, attentive listening, and applying a thorough understanding of company policy and system limitations • Abreast of privacy policy & best practices to protect sensitive client & financial information • Received a Top 5 Employee award for 2018 • Developed & implemented the release and use of the company’s email management system (Freshdesk)• Developed and presented training programs for staff across customer accounts… Show more • Provided excellent customer service through problem-solving, attentive listening, and applying a thorough understanding of company policy and system limitations • Abreast of privacy policy & best practices to protect sensitive client & financial information • Received a Top 5 Employee award for 2018 • Developed & implemented the release and use of the company’s email management system (Freshdesk)• Developed and presented training programs for staff across customer accounts departments• Managed daily team responsibilities: inbound calls, emails, and live chats• Supporting the team through: waiving fees, de-escalating problem accounts, refund requests, and coaching • Designated for de-escalating customer conflict • Performed tasks with a great attention to detail & quality in a fast-paced environment • Maintained corporate branding through creation of training/orientation/policy materials in Microsoft Office & Adobe Suite• User Acceptance Testing Show less

Oakville, Ontario, Canada

I work a series of projects related to policy retention through creating official documentation and training documents.I manage inbound calls, emails, and online requests through SalesForce and Freshdesk. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible… Show more I work a series of projects related to policy retention through creating official documentation and training documents.I manage inbound calls, emails, and online requests through SalesForce and Freshdesk. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative targetsAssist in facilitating training within our department and cross department training in our software and email management system. Show less

Greater Toronto Area

I contract my services both to the everyday consumer and corporate clients specifically looking to grow or develop their media library. While I predominantly focus on photo and video, I also have worked with several clients on graphic and web design.

Toronto, Canada Area

-Through multiple digital channels, provided visual storytelling through photos and videos -Employed strategies, tools and capabilities of web and mobile to satisfy fast-paced environment-Utilized creative, resourceful solutions to upload DSLR-quality photos to online channels within minutes of coverage-Exercised political acumen when reporting and creating content, to appeal to various audiences-Handled multiple priorities while interacting with stakeholders and meeting… Show more -Through multiple digital channels, provided visual storytelling through photos and videos -Employed strategies, tools and capabilities of web and mobile to satisfy fast-paced environment-Utilized creative, resourceful solutions to upload DSLR-quality photos to online channels within minutes of coverage-Exercised political acumen when reporting and creating content, to appeal to various audiences-Handled multiple priorities while interacting with stakeholders and meeting deadlines-Represented the marketing team while engaging with the public, inviting audience participation-Through research, prior to coverage, and analysis of marketing trends, delivered prepared content Show less

Mississauga, Ontario

-Maintained UTM Athletics Branding-Enhanced visual storytelling of varsity and campus fitness through photo and video campaigns-Appealed to the University’s various audiences through digital channels, including use of graphic design-Created digital content through thousands of JPEG and TIFF photos and a twenty MPEG video campaign-Met project deadlines while handling multiple priorities-Maintained strong, respectful, interpersonal skills with students, academic and… Show more -Maintained UTM Athletics Branding-Enhanced visual storytelling of varsity and campus fitness through photo and video campaigns-Appealed to the University’s various audiences through digital channels, including use of graphic design-Created digital content through thousands of JPEG and TIFF photos and a twenty MPEG video campaign-Met project deadlines while handling multiple priorities-Maintained strong, respectful, interpersonal skills with students, academic and administrative staff -Received Student Leadership Award -Received multiple mentions and 2nd place in OCAA’s Sweat Magazine, 2015 and 2016 Show less

Oakville, Ontario

Greater New York City Area

I successfully completed a contract job in a three month span, staying a month after to assist with release and promotion. I discussed concepts with the musical artist who hired my services, and directed, filmed, and edited a six-minute video to enhance his brand and presence on YouTube.

Bachelor Of Arts (B.A.), Communication Culture Information Technology (Ccit) And Anthropology, 3.75 Cgpa

Courses: Anthropology (of Gender, Youth, Biology, Archaeology, Linguistics, Sex, Behaviour) Biomedical Illustration Communication.

Sherdian Certificate, Communication Culture Information Technology (Ccit)

Activities and Societies: A part of my dual program at the University of Toronto, I attended Sheridan College for hands on courses related.