Kyron Oliver Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Johannesburg Area, South Africa

Responsible for developing and managing Skills Development portfolios for SME and large enterprises of various industries and sectors and supporting new business revenue for Gestalt and other group companies with in, Working as part of a dedicated consulting team planning and implementing strategic Skills Development strategies to maximise the BEE scorecard points for skills development .

Key Responsibilities • Work with and expand current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business .• Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects .• Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner .• Understand a prospect’s business needs and work with the expert teams to develop a tailored digital marketing proposal .• Work closely with internal stakeholders to identify common new business prospects and cross-sell integrated search and affiliate proposition .• Represent Tourvest at industry events, including round tables, speaking forums and new business events .• Work closely with Marketing to identify appropriate go to market messaging for specific business sectors Knowledge Sharing, learning & development• Enhance own development by taking responsibility for staying informed and up to date with industry knowledge.• Work closely with the Sales team to develop new business proposals .• Work closely with the client service, operations, editorial and implementation teams to demonstrate Tourvest expertise at new business pitches .• Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.• Adopt the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan .Key Relationships .• Other Business Development Managers & Business Development Executives .• Marketing Executive who supports all proposal writing.• Group Marketing team .• Client Development team.• Network team Professional Requirements .• Ability to interact with and influence multiple sales channels. • Ability to manage and track lead generation and a sales pipeline through CRM system Sugar CRM.

• Planned strategy to ensure efficient management of assets – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.• Managed contracts, contractors, and procurement functions and provided support for the facility’s budget.• Maintained and operated the facilities – Managed resources including budget, maintenance and cleaning staff, contractors, consultants and finances.Duties:• Performed short term and long term planning for the property.• Supervised development/monitoring of facilities maintenance program.• Assisted and guided the contractors in completing the tenders and managed the projects assigned.• Documented different contracts to be distributed as tenders to contractors.• Detailed analysis and study of, alternatives available as an adjunct to completing projects • Estimated the possible costs of equipment and machinery required for completion of projects • Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs.• preparing documents to put out tenders for contractors;• project management and supervising and coordinating work of contractors and internal maintenance/cleaning teams ;• calculating and comparing costs for required goods or services to achieve maximum value for money;• planning for future development in line with strategic business objectives;• managing and leading change to ensure minimum disruption to core activities;• directing, coordinating and planning essential central services such as reception, security, maintenance, archiving, cleaning, catering, waste disposal and recycling;• ensuring the building meets health and safety requirements and that facilities comply with legislation;• checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;• coordinating and leading one or more teams to cover various areas of responsibility

• Equip trainees with the skills needed to maximise every sales opportunity, with a professional and consistent approach• Conduct training needs analysis with the call centre through assessments, prior training interventions and supervisor feedback.• Design, develop and implement training needs analysis initiatives• Identification of any training gaps and needs based on the reports from Quality AssuranceEngaging with key role players within the call centre to identify further training needs and gaps.• Discover ways to increase performance in the live environment• Providing reports on identified training gaps and needs.• Development of training content based on identified needs and training interventionsIdentifying various training tools and material to address skills and knowledge gaps in the call centre.• Conducting of train-the-trainer sessions based on the content developed.• Evaluation of the effectiveness of the training content developed and organised in the call centre.• Development of assessment instruments that would be able to monitor knowledge gaps.• Designing and development of outcomes based assessments.• Conducting of Manual and Electronic based assessments.• Identifying various ways of assessing people in the call centre.• Analyses assessment feedbacks to identify further training needs.• Delivery of effective skills transfers process through training.• Identifying and delivery of different training methodologies for different training target audience.• Development and management of training of new products, systems and processes as required • Facilitate Services SETA accredited training • Submitting weekly and monthly training reports.• Reporting of the training effectiveness through learner feedback forms.• Providing feedback on learner progress to supervisors, QA and all managers on areas of improvement.• Adherence to all BBBEE requirements related to the Skills Development scorecard and reporting for BBBEE purposes.

• High volume outbound telemarketing to clients of major South African banks : First National Bank (FNB), ABSA, Nedbank and Standard Bank• Selling short term insurance policies and upgrading client’s current policies in the call centre environment.• Confirmation of clients details and completion of application forms and policy wordings (data capturing, admin)• On-going Achievement and exceeding of sales and quality targets • In addition to my basic duties, I also accepted responsibility as the second in charge (2IC) of the sales teams in the absence of the sales manager. I dealt with monitoring performance of fellow sales consultants, writing of reports, updates and served as the team motivator. I also attended necessary meetings and discussions.

Bachelor Of Commerce (Bcom), Hrm

Matric, Mathematics ; Science ; Biology ; Geography, 12

Activities and Societies: Athletics ; Rugby ; Chess ; Soccer .