Kyrus Salehi Email & Phone Number

Aylesford, Gb

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• Fixing issues with phone data and Avaya applications• Racking servers, patching cables to switches and working in a comms room environment• Installing phones systems in the UK and abroad• Prestaging Servers and Gateways and upgrading software • Solving modular messaging issues• 4D CMP monitoring experience • Taking Avaya and ShoreTel faults over the phone• Updating the customer database/ticketing system Vivantio for all incidents• Effectively managing multiple support desk incidents to ensure that they are delivered on time, per quotation and to the Clients satisfaction• Managing staff induction and training for new apprentices• Building strong, lasting client relationships• Delegating tasks and responsibilities to appropriate personnel• Building up a working knowledge of clients operating environments• Conducting key client facing meetings• Communicating complex technical concepts to clients• Writing up progress work books on each install• Efficient problem solving skills

Essex

• Installing telephone, internet and TV services • Fixing problems with Virgin equipment such as telephone lines and digital boxes • Dealing with customers face to face and often in their own homes • Up selling products• In depth knowledge and problem solving on how to fix telephone faults• Working with all different tools and equipment

Collier Row

• Overseeing other members of staff• Dealing with customers within the store• Processing orders and payments• Counting takings on a daily basis • Resolving customer and colleague complaints/queries • Organising perishable stock • Answering phone calls• Selling and up selling products

Btec Sport, Distinction

Education record

5 GCSE A-C including Mathematics, English and Science BTEC Sport – Merit