Jr. Solutions Architect
Current• Design and maintain WordPress sites, document libraries, workflows, and forms in support of business processes.• Build website layouts/user interface by using standard HTML/CSS practices in WordPress.• Purchase website hosting, create databases and issue SSLs.• SEO – Search for keywords that are trending to add to meta descriptions of pages and posts.• Resolve user IT questions and issues by phone, in person and remotely through N-able, Team Viewer or Quick Assist.• Prepare and maintain software documentation.• Installing and configuring hardware and software components to ensure usability.• Troubleshooting hardware and software issues.• Responding to customer-initiated interactions, i.e., phone calls, emails and contact form submissions.