Kyte Ferrell Email & Phone Number

Asheville, North Carolina Area

Skyland Auto Group was acquired by the Fields Auto Group- Operations Management Marketing, sales, payments and financing within Fixed Operations- Account Management Prospecting, maintaining and increasing profitability through increased sales Maintain strong relationships with account managers to utilize resources - Contract negotiation Knowledge of all departments/challenges to effectively negotiate in adding to our suite of offerings.- Leadership of 50+ fixed operations staff, assistant managers and sales associates- Product Strategy and Product marketing Identifying opportunities and reaching target market- Project Management $8.7 million in revenue New accounts, vendors, processes, additions and new building- Top Tier for Mercedes Customer Retention and growth Growing 129% through COVID Exceeding customer service index via Mercedes-Benz- Communication – Reaching Internal and External Customers Marketing communications, phone and in person

Asheville, North Carolina Area

- Service Management of Mercedes-Benz and Mazda fixed operations- Managing $8.7 Million in annual Service Department Revenue (up from $4.1 when he began in 2009)- Implemented MPI, online bill pay, call recording and Kaarma communications to streamline operations- Maintains an average of 150% technician efficiency and 90% productivity rate- Design and market successful conquest campaigns to gain and regain customers- Associate Service Manager for our Jeep, Chrysler, Dodge and Mitsubishi franchises - Responsible for the productivity, efficiency, honesty and safety of 50+ employees - Maintain a desireable place for our employees to work and our customers to service- Required to exceed CSI goals set forth by Mercedes-Benz and Mazda- Develop and implement customer retention measures to ensure positive growth- Develop effective marketing strategies and sales techniques to remain ahead of current trends- Develop and implement effective payplans for all service staff and technicians to drive results- Implemented required safety measures to meet OSHA and NCDOL requirements- Ensure proper repair procedures are followed and warranty guidelines are met- Implemented multi-point inspection process increasing hours and dollars per RO- Settle unemployment disputes with a 100% success rate- Hire the correct people for the correct position and provide them with adequate training to ensure success- Increased Mercedes Service Retention above the National Average and maintaining it- Sustaining year over year increases in Service hours, labor sales and parts sales- Decreasing expenses where possible. Decreased $64,000 in first year- Constantly analyze labor rates and trends to remain competitive with the market- Apply for and receive annual warranty labor rate increases from manufacturers

Asheville, North Carolina Area

- Providing a positive customer service experience through meeting and exceeding my customers' automotive repair and servicing needs.- Exceed CSI requirements set forth by Mercedes-Benz