I am an energetic and motivated professional with more than a decade of great customer service experience in a wide variety of technical environments.  I excel in situations with the "harder to please" client, with a combination of rapport, creative problem-solving skills and enthusiasm.  My personal and professional satisfaction of working with people and acquiring and improving skill-sets, combined with my experience, would make me an excellent addition to any technical or customer support team.Upgrading and repairing PCs, installing and troubleshooting small networks, including wireless; administering and adding content to web pages are all part of Bright Ideas, my own company.Specialties: Information/data specialist, technology for accomodating disability, hardware and software on multiple platforms, Apple/Macintosh, PC.