Quinneth Jae "Kyu" Renegado Email & Phone Number

Valenzuela, Ncr, Ph

Florida, United States

Florida, United States

-Own all plans and strategies for developing business and achieving the company’s overall goals particularly GMV growth-Leads in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders, COO, CEO and other department leaders, for use in organizational planning, financial forecasting, budget setting and strategic planning.-Reach, secure and develop key partnerships with strategic Vendors and System Integrators-Nurtures the company’s top… Show more -Own all plans and strategies for developing business and achieving the company’s overall goals particularly GMV growth-Leads in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders, COO, CEO and other department leaders, for use in organizational planning, financial forecasting, budget setting and strategic planning.-Reach, secure and develop key partnerships with strategic Vendors and System Integrators-Nurtures the company’s top clients-Close high-profile deals especially from target companies and industries-Land and expand: build process and funnel for manual top-down reachout, onboarding, activation, and expansion-Evangelize the product and personally help close largest deals-Work collaboratively across teams - including Operations, Product and Marketing-Establish the inbound lead requirements needed to meet your sales objectives-Provide full visibility into the sales pipeline at every stage of development-Establish and foster partnerships and relationships with key customers both externally and internally Show less

* Act as the company’s customer champion, driving increased engagement, customer loyalty, and word of mouth.* Establish department culture of proactive, personalized and dynamic customer centric workplace.* Establish and maintain the strategic and tactical customer service direction of the Customer Happiness team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.* Establishes work procedures… Show more * Act as the company’s customer champion, driving increased engagement, customer loyalty, and word of mouth.* Establish department culture of proactive, personalized and dynamic customer centric workplace.* Establish and maintain the strategic and tactical customer service direction of the Customer Happiness team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.* Establishes work procedures and processes that support the company goals, targets, and strategic directives.* Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology.* Provides statistical and performance feedback and coaching on a regular basis to each team member and to the overall quality of the company’s customer service.* Define and implement procedures, metrics, and reporting processes related to our application usage to determine key insights to the customer experience.* Implement a process for the continual analysis of customer activity, team performance and company processes to identify areas of improvement, develop appropriate improvement plans, and lead the achievement of positive results* Create and foster a high-quality work environment that helps attract, motivate and retain high performing team members. Show less

In charge of the overall accounts international operations. | Supervise and coach Team Leads, QA, RA and Backoffice on a weekly basis. | Oversee overall financial management, planning, systems and controls. | Play a significant role in long-term planning, including an initiative geared toward operational excellence. | Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management… Show more In charge of the overall accounts international operations. | Supervise and coach Team Leads, QA, RA and Backoffice on a weekly basis. | Oversee overall financial management, planning, systems and controls. | Play a significant role in long-term planning, including an initiative geared toward operational excellence. | Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. | Regular meetings with clients around fiscal planning | Payroll management (validates and approve payroll forms and disputes). |Communicates with clients for all kinds of Backoffice projects. | Manages the Training department and RA/s to ensure effectiveness inline to the business needs. | Coordinates with HR, client services, accounting and other administrative departments. | Coordinates with clients for incentive planning and implementation. Show less

Region Xi - Davao, Philippines

* Inbound Call center assisting clients with all their billing concerns.* Providing resolution to all products related concerns and company policy.* Assigned to assist and answer all policy related questions from reps in the United States.* Provides up-selling to customer on their Cable TV, Internet and VOIP package.

* Outbound cold calling to prospective new clients from supplied data base* Explain products or services and prices, and answer questions from customers.* Record names, addresses, purchases, and reactions of prospects contacted.* Adjust sales scripts to better target the needs and interests of specific individuals.* Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other… Show more * Outbound cold calling to prospective new clients from supplied data base* Explain products or services and prices, and answer questions from customers.* Record names, addresses, purchases, and reactions of prospects contacted.* Adjust sales scripts to better target the needs and interests of specific individuals.* Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.* Maintain records of contacts, accounts, and orders. Show less