Keith Zella Email & Phone Number

Farmington Hills, Mi

Royal Oak, Michigan

Troy, Michigan

Troy, Michigan

Prepare and/or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Hire employees and process hiring-related paperwork. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Perform difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures. Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Prepare sales contracts for orders obtained, and submit orders for processing. Negotiate prices or terms of sales or service agreements.

Bachelor Of Business Administration (B.B.A.), Marketing

Education record