Consulting services include: Leadership, Operations, and Culture Training; Executive, Managerial, and Employee Professional Development Plans and Workshops; Preopening Operational and Systems Support. • Restaurant and hospitality clients have included InterContinental Hotels Group (IHG), FOCUS Brands, Jim ‘n Nick’s, InTown Suites, Bucca di Beppo, Talent Served, 99 Pubs, American Blue Ribbon Holdings, CHOICE Hotels, The Founders Club.• Recognized hospitality consultant, trainer, and speaker on topics including: Multi-Unit Franchise Restaurant and Hotel Pre-opening Training and Services; Situational Leadership; DiSC Profile; Continuous Improvement for Business Growth; Culture, Teamwork, Customer Service; Throughput; Process and Operational Improvement.• Lead management and staff training seminars on restaurant and hospitality guest experience, time management, brand service culture, food and beverage; teamwork, quality and standards; customer service and ServSafe.

Served as Hotel Indigo’s primary internal and external brand, marketing, and franchise training and relationship champion for domestic and international markets. Responsible for developing and executing Hotel Indigo’s boutique hotel brand consistency and positioning to deliver great guest experiences, increase franchise sales, and to grow profits. • J. D. Power and Associates 2012 award winner for “Highest in Guest Satisfaction Among Upscale Hotel Chains.”• Increased overall guest satisfaction results 1.6 percentage points in 12 months, to an all-time high of 89.6%, by implementing the employee “Invite Inspirations” service culture program.• Improved overall employee satisfaction to 88%, a 2% increase from the previous year and 8% above the industry benchmark, through Market Metrics employee surveys. • Created and led employee survey results program for each franchise hotel management team to conduct an annual “Service Retreat” and to develop individual continuous improvement action plans specific for their hotels.• Developed and managed event planning for Hotel Indigo’s annual general manager conference to discuss operational challenges, franchise process improvement objectives, and service recognition awards.• Rebranded all food and beverage outlets to add local flair and design.

Built a world class training and R&D department for Ted Turner’s new multi-unit casual dining restaurant concept to bring his vision and mission to “save the earth” to life. • Reduced Ted’s Montana Grill University (TMGU) from 12 to two weeks, using Kaizen and process improvement concepts, resulting in an annual $800,000 cost savings.• Created a new corporate university agenda that reduced manager-in-training turnover by 28%.• Developed custom eLearning courses to reduce kitchen training procedures from two weeks to four days reducing kitchen payroll, food errors, and customer complaints with a $100,000 cost savings in the first year. • Structured new store opening agenda for rapid growth, doubling the size of the company two consecutive years. • Partnered with The Leadership Institute to create continuous improvement personal development plans for all proprietors and corporate executives with emphasis on critical thinking, process improvement, and culture.

• Created, built, and led an industry-leading training and service culture program for the multi-unit Longhorn SteakHouse brand, working with senior management and owner/operators to grow LongHorn from five Georgia restaurants to 225 restaurants throughout the United States. • Created and led best-in-class service culture training for The Capital Grille and Bugaboo Creek Steakhouse brands.• Introduced and led throughput training to maximize efficiencies and drive profit growth in all three RARE Hospitality brands, resulting in an 8% average same store sales increase in 12 months.• Developed a brand-wide Train the Trainer program to certify 1100 hourly LongHorn team members in two years.