Karlo Feliciano Nuestro Email & Phone Number

Dubai, United Arab Emirates

Luqa, Malta

Bgc Corporate Center

• Conducts coaching, creating and maintaining development plans, conducts performance appraisal reviews and providing developmental path to my direct reports from 2 different sites.• Managing 2 sites – Alabang and BGC - for 2 different lines of businesses.• Provides escalation support to both internal and external clients.• Directly accountable for team’s performance against goals and client expectations.• Aggressively pursues opportunities of team, account and/or site… Show more • Conducts coaching, creating and maintaining development plans, conducts performance appraisal reviews and providing developmental path to my direct reports from 2 different sites.• Managing 2 sites – Alabang and BGC - for 2 different lines of businesses.• Provides escalation support to both internal and external clients.• Directly accountable for team’s performance against goals and client expectations.• Aggressively pursues opportunities of team, account and/or site growth.• Identifies problems, analyzes and implements corrective and preventive actions.• Leader! Show less

Bgc Corporate Center

• Planned, developed, and coordinated product training programs for field support personnel and customers.• Took the lead in handling 5 different LOBs in 2 different sites. (Alabang & BGC)• Prepared training materials, developed instructional content, determined methodology, and coordinated the integration 5 different LOBs handled.• Conducted training sessions and developed criteria for evaluating effectiveness of training activities increasing the proficiencies.• Revised… Show more • Planned, developed, and coordinated product training programs for field support personnel and customers.• Took the lead in handling 5 different LOBs in 2 different sites. (Alabang & BGC)• Prepared training materials, developed instructional content, determined methodology, and coordinated the integration 5 different LOBs handled.• Conducted training sessions and developed criteria for evaluating effectiveness of training activities increasing the proficiencies.• Revised training plans to meet new training requirements and kept technical information up to date.• Coordinated training schedule, dates, and logistics as well as maintained all training systems and databases related to product training.• Tracked, reported, and evaluated the effectiveness of training solutions and made changes to programs based on feedback; provided return on investment analysis and recommendations.• Evaluated the knowledge of class participants to determine training needs and effectiveness. Show less