• Answer all incoming communications for LG technician’s service status update, eta, individual technicians needs and management team request.(5-10/calls, 25-75 emails daily) • Fulfill all schedule updates, capacity adjustments, second person helper, and reschedule service requests for the team.• Manage service schedule to uphold a target 4.1 repair turnaround time average monthly.• Observe daily call per day volume for 36 technicians across Canada. Additionally I would create dispatch for technicians below the minimum of four calls/day on the same day. • Demonstrate strong decision making skills in resolving customer escalations and VIP request.

• Respond and resolve customer inquiries and complaints received by phone, letter, fax, and email• Provide support with new product registrations, installations, troubleshooting, and submitting a service ticket for Televisions and small electronics• Assisted Playstation Canada users with account log in, profile modifications, refund request, service request for consoles and accessories.• Constant searching online to find solutions to help players get back to gaming as soon as possible.

• Ability to work a variety of shifts based on business needs to support all hours of operation• Responsible for handling incoming calls in a high volume Sales and Service Environment • Familiarity and expertise in handling calls for packages, air only, hotel only, cars etc. • Created new reservations, made changes and cancellations to already existing reservations.• Responsible for the support and promotion of a positive travel agent experience by helping agents, making suggestions for destinations and hotels and resolving concerns.

• Check in Passengers, issue boarding pass, verify immigration documentation • Check in baggage - ensure Company regulations regarding size/weight are complied with - collect excess charges. • Assist pre-boarding passengers and provide information on flight schedules and routes.• Act as Ground Hosts and Hostesses

• Respond to customer inquiries and requests using internal applications. • Educate clients on account log in, points accrued, rewards benefit.• Complete requests for cancellations, transfers and billing changes from clients• Provide timely and accurate resolutions to problems to achieve and exceeded customer service expectations.• Provided timely and accurate resolutions to problems to achieve and exceeded customer service expectations.• Worked with over 30 different programs using two different internal systems.

• Maintain accounts and completed daily billing adjustment/credits.• Handle customer escalations and basic technical troubleshooting issues.• Effectively promote /up-selling products and services.• Assist customers in finding workable solution to reported technical issues.• Handle and resolve escalated calls of aggravated customers.