Lama Badreddin Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

-Assisted in conducting market and competitor analysis to identify customer needsand preferences.-Supported in developing Standard Operating Procedures (SOPs) and processingframeworks which resulted in improving operational efficiency.-Tailored direct customer engagement and response across social media channels,Apple App, and Play Store.-Managed first and.

Dubai, United Arab Emirates

-Managed customer support operations, focusing on service delivery and performance metrics including return management (RMA), RTO shipments, orderfulfilment and cancellation.-Led initiatives to improve customer satisfaction and operational efficiency.-Coordinated with cross-functional teams to execute service improvement strategiesensuring smooth.

• Oversaw financial needs of the project from procurement budgets to deliverables.
• Enhanced strategic planning through detailed reporting of financial needs of 7 areas to be developed based on recommendations.
• Reduced negotiable expenses by 5% through managing organization expenses and program costs simultaneously.
• Decreased vendor costs by 30% through negotiating pricing and fees, while ensuring the continuation and enhancements of services.

• Facilitated the initiation of accounting systems while ensuring accurate and timely reconciliation of associated financials.
• Managed office preparation and logistics for 60 employees during project start-up and office assets liquidation during the closeout.
• Redesigned tracking systems that enhanced payment progress by 7%, with a focus on analysis and reporting.

Beirut

• Analyzed and monitored 8 accounts and 4 bank balances on daily basis to prepare bank transfer letters for payments.
• Updated daily the accounting system through transaction recording for not less than 100 transactions per day.
• Reconciled monthly 10 bank and petty cash statements as well as accounts payable/receivable reports.
• Operated on stock and end- year inventory count for over than 100 brands in 3 warehouses.