Lindsay Chang Email & Phone Number

Los Angeles, Ca, Us

Philadelphia, Pennsylvania, United States

Flagstaff, Arizona, United States

- Assists the general manager with supervision of business operations for 626 residents- Assumes direct oversight of the Community Assistant Program including: hiring, training, development, scheduling, task delegation, and one-on-one meetings for 7 community assistants- Oversees all bookkeeping responsibilities for the property by reviewing transactions, processing payments, and troubleshooting payment issues, resulting in decreased delinquency- Ensures strong customer service in meeting resident needs related to general resident communications, roommate mediation, community standards questions and/or violations

Winter Garden, Florida, United States

- Facilitated a dynamic living experience for Disney College Program participants by supporting residents when they had issues pertaining to roommates, work, or personal problems - Supervised staff members by delegating breaks, ensuring completion of tasks, and relayed relevant information to the next shift- Experienced in working overnight shifts, handling sensitive incidents, and documenting safety incidents- Managed high-volume inquiries through phone, email and in-person traffic- Directly planned, executed, and hosted monthly events for designated resident buildings

Lake Buena Vista, Florida, United States

- Efficiently facilitated guest check-ins and addressed any issues with courtesy and inclusivity- Demonstrated company standards by maintaining vigilant observation of lobby activities and acting quickly to solve any issues that may arise in the resort- Embodied company philosophies by heavily focusing on ensuring and upholding guest satisfaction - Received recognitions from company leaders for exemplary positive interactions with guests

New York, United States

- Developed comprehensive Powerpoint presentations detailing campaign results for five diverse clients- Conducted analyses of website features for three different clients and compiled details in PowerPoints and Excel- Proficiently communicated project updates and notes to management through Microsoft Office and Slack- Completed training and received certifications for Google Ads Search, Google Ads Measurement, and Facebook Digital Marketing Associate