L. Craig Withrow Email & Phone Number

Scott Afb, Illinois, United States

Scott Afb, Illinois, United States

Scott Afb, Illinois, United States

Scott Afb, Illinois, United States

Greater St. Louis Area

• Troubleshoot DOD website and user navigation.• Provides inbound and outbound telephone support for the Systems Response Center, serving as an off-site central support point for military, DOD and Federal customers.• Answer, evaluate, and prioritize customer Service Requests (SR) submitted via telephone, voicemail, e-mail, self-service web site.• Use ITIL-integrated ticketing systems like Oracle Siebel Customer Relationship Management (CRM) and Service Now to resolve SRs, input new solutions, and follow-up on customer inquiries.• Log and track call information using the Siebel CRM software. • Place outbound customer survey calls. • Assist in developing standard resolutions for common user problems. • Use existing tools for the SRC and related functional tools in support of the transportation application customers.

Springfield, Illinois Area

• Creating mortgage release documents and sending to various state county clerk's office to be recorded in official records.• Funding of commercial and residential construction loans at request of loan officers and title companies.• Common office procedures including outside mail, spreadsheet reports, imaging documents and customer service phone calls.• Review loan agreements to ensure that they are complete and accurate according to policy.• Review and enter loan data into system and identify errors and prepare corrections.• Handle customer complaints and take appropriate action to resolve them.• Stay abreast of new types of loans and other financial services and products to better meet customer’s needs.• Review and update credit and loan files.• Answer questions and advise customers regarding loan payoffs and transactions.• File and maintain loan records.

Springfield, Illinois Area

• Process and edit loan applications.• Trouble-shoot problems related to mortgage loans and business systems.• Create and edit spreadsheets.• Submit loan applications with recommendation for underwriting approval.• Review loan agreements to ensure that they are complete and accurate according to policy.• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.• Review and update credit and loan files.• Confer with underwriters to aid in resolving mortgage application problems.• Training new and transferring employees.