MedLern offers reliable & up to date learning resources and technology to healthcare professionals and enables them to deliver the best in healthcare by consistently upgrading their skill set.I am responsible for business development and brand building of MedLern in Eastern India for entire product range.

ED Tech , SaaS , Learning Management System for Higher Education ,Platform & Content Sales,Training Initiatives, Healthcare & Hospitals

Responsible for business development of whole product range of the organisation. Managing a team of four BDM's across Kolkata and South Bengal.Product range is Digital Classrooms Solution,ERP,Learning Management System,Lab & Books catering the K 12 schools in South Bengal area

Individual Contributor - Sales,responsible for ASSET,Detailed Assessment and Mindspark product range. Encourage K 12 schools to take the Assessment Services and Learning Programs in Kolkata and South Bengal area.

Branch Manager looked after Marketing activities,Branding , Responsible for Marketing Activities and Student Acquisition from West Bengal Region.

 Manage the partner relationship with schools at locations within the region and coordinate internally with various functions to ensure efficient delivery of day to day requirement. Ensure service satisfaction for customers (Schools & Hi Ed Institutes) with in the region. Resolve issues or queries of customers in a timely manner.Business development,up-sale & referral , timely collection from the assigned schools & Hi Ed Institutes.  Create processes that will improve client satisfaction and efficiency. Coordinate training in his region with regional training manager and Senior training manager. Escalate all issues concerning implementation to regional implementation manager and also keep the HO informed. Manage a team of Resource Coordinators(RC) in the region and ensure all positions in his region are filled in coordination with HR.Monitor the joining and exits in the region. Provide all payroll inputs of his team to HR. Visit schools in his region and meet head of institutions and see the functioning and usage of installed device. Ensure all issues concerning the Hardware, content and Resource Coordinator quality are addressed and where necessary it is escalated to concerned managers.Achieving sales & collection target for Publication & ICT business.

 Scrutinizing new business forms as well as underwriting & login of new policies. Functioning as the Spoke Coordinator of seven spokes (Small Branches) in West Bengal cluster. Maintaining of:- Advisor recruitment system (forms checking, data feeding in the system, examination scheduling, etc).- Daily MIS of new policy issuance.- Advisor & new business tracker for smooth business process. Servicing internal & external clients and handling service desks for all policy servicing matters Training of underwriting at branch level sales persons & advisors. Assisting the colleagues in planning & prioritising deadlines & support where needed. Conducting customer survey about service performance of the organization. Demonstrating commitment and flexibility at all times especially on the teams secretarial services.  Preparing weekly and monthly reports on contract manpower deployment in spokes, consumables, stationery & present it to the superior authority. Coordinating with all Facility Managers & Vendors on a weekly basis to ensure smooth running of the spokes. Organising training programs for the admin personnel deployed by vendors for audit purpose. Retention and Upsale of insurance products and achieving branch target.

Key DeliverablesHandling international & domestic calls regarding clients' enquiry about different shipments.Arranging pick-ups & delivery of shipments as per priority.Organizing the claim procedures for lost shipments.Following up with customers for realizing duty amount for dutiable shipments.Performing under supervision, the administrative side of the engagement including rolling forward of inter-office instructions, team asset file roll forward & archiving, correspondence & schedule of client deliverables.Monitoring of electronic mail regularly throughout the day & to take action as appropriate.HighlightsReceived Customer Services Training.Key accounts handled included Organon India, Backton & Dickinson & Canon.

Key DeliverablesForming part of the team in conducting Retail Universe 2003, a census on wholesalers & retailers activities of the Eastern region.Supporting Customer Service & Logistics (CSL) functions for RSO East by different data entry jobs.Major reports prepared included the Retail Universe 2003.