Liam Dempsey Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Technical and curriculum content advisor to the development of a five-course Salesforce Admin training program for community college students.

Palo Alto, California, Us

Responsible for managing, optimizing, and securing all CRM, support, analytics, and marketing systems. Supervised all development projects/budgets. Was sole liaison between business users/management and technical implementation teams.• Owned internal implementations of Service Cloud and Marketing Cloud: defined requirements with stakeholders and led setup; supervised unit, integration, system, and acceptance testing.• Designed ecommerce integration that centralizes all course catalog, enrollment, and transaction data in Salesforce. Ensured synergy with service, marketing, and analytics apps.• Replaced disparate systems with a custom-built applicant tracking and scheduling app in Salesforce, tailored to our complex seasonal HR operation; reduced hiring workload by 30%.• Orchestrated company-wide transition to Lightning Experience, and conducted adoption plan.

Palo Alto, California, Us

Ensured that Salesforce and other systems supported business objectives; discovered opportunities for process improvement; proposed implementation plans.• Helped management translate business requirements into solutions, within provided budgets.• Created living documentation of complex systems in a user-friendly manner.• Conducted all internal trainings and hands-on demos.

Palo Alto, California, Us

Adopted a partially-implemented Salesforce org and led the process to finish configuration and data migration. Perform all routine Admin duties; manage and extend complex custom Salesforce apps.• Handle all declarative development: Workflows, Flows, Validations, Approvals, Process Builder.• Enforce a custom security/sharing model for multiple custom profiles, roles, and license types, including 100+ seasonal and partner users.• Configure and optimize AppExchange solutions: Adobe Sign, Conga, PaymentConnect.• Create and maintain custom reports, dashboards, and reporting snapshots.

San Francisco Bay Area, Ca, Us

Led the Salesforce implementation project for an emerging technology education company. Built custom student/staff information system and designed solutions to be manageable and scalable.• Worked with the founders to analyze/prioritize requirements and design custom data model.• Implemented Sales Cloud customizations, Object/Field-Level Security, and custom objects.• Provided ongoing customization, training, and support for new business processes.

Worked with management to develop an in-house CRM and order management process. Designed a system to handle inbound sales inquiries and fulfill requests for Broadway tickets. Also worked with theaters, promoters and other partners to to define pricing/product availability. Performed general admin duties for company systems.

New York, Us

Provided Level I & II technical support for 200+ students and faculty, and consolidated/updated all support documentation. Was responsible for imaging Macs/PCs, provisioning software licenses, and general troubleshooting. Maintained A/V, videoconferencing equipment, networked printers/copiers.

Seattle, Us

Sales and customer support: camping, climbing, and snow sports.

Bachelor Of Fine Arts, Writing & Media

Film/Cinema/Video Studies

Education record