Provided administrative support to Eastern Region Regional Vice President, Regional General Managers, management teams, and branch staff. Investigated and resolved vendor invoice anomalies to facilitate invoice payment; vendor set-up, maintenance, and interface. Processed immediate pay requests, drafts, and charitable contributions; logged and directed cash receipts. Oversaw calendars, catering, supply orders, machine maintenance and mail distribution / mailings. Published and distributed monthly reports, assisted with special projects, and trained staff on various applications. Answered telephones and dispatched emergency elevator service calls.• Coded and entered high-volume accounts payable (up to 1K invoices / week).• Enabled seamless parts and equipment purchasing by prioritizing purchase order creation, improving customer service by enhancing repair team response time. Matched and submitted corresponding invoices.• Facilitated smooth functioning of office and responsive customer service by effectively interfacing with all staff levels, including high-level executives, service supervisors, and technicians as well as customers and vendors.• Collaborated with hotel, restaurants, and attraction vendors, creating productive annual regional planning meetings for Regional Vice President, Regional General Managers, and management teams

Assisted President, Director of Sales and Marketing, Southern Regional Manager, and Field Manager. Logged and dispatched service calls as directed by Field Manager; maintained accurate record of technician locations. Prepared weekly, monthly, and quarterly call reports. Scheduled technicians, service, and repairs. Assisted in maintaining accurate on-call and repair schedules. Continued to serve in Sales Coordinator duties.• Ensured customer satisfaction by accurately logging service calls and dispatching field technicians.• Facilitated smooth functioning of office and responsive customer service by effectively interfacing with all staff levels, including field managers and technicians as well as customers.

Sales Coordinator 2006 - 2008Provided sales support to President, Director of Sales and Marketing, and Southern Regional Manager. Maintained accurate databases and filing systems. Researched property transfers; assisted in set-up for new customer accounts and termination of accounts. Prepared repair orders and monthly sales reports. Backed up Dispatcher. Processed incoming mail and prepared bank deposits. Assisted in automation of service book and repair schedule which included creating Excel formulas for calculation of service time remaining.• Prepared and distributed service contracts and proposals, ensuring timely response to potential and existing customers needs.• Tracked outstanding contracts, repair proposals, and potential sales leads.

Transcribed correspondence dictation and managed calendars. Prepared marketing packages; developed and maintained proposal tracking database. Distributed and managed municipal construction project bid documents. Received and filled orders for a software product distributed by tenant company. Monitored postage meter funds and maintained copiers and fax machine. Covered 14-line phone system with voicemail.• Assisted licensed environmental professionals with transcription, compilation, and production of technical reports, tables, and regulatory permitting applications and renewal documents.• Maintained office supply inventory for Consulting Environmental Engineers, as well as two other tenants, while remaining within strict budgetary constraints through personally-designed, automated requisition form.

Secretary / ReceptionistPerformed all secretarial and administrative tasks for licensed environmental professionals, phone coverage of 6-line phone system requiring accurate technical message handling and direction of calls. Greeted visitors. Prepared all outgoing mail, including express and international shipments; distributed all incoming mail, researched, and generated mass mailing lists. Performed document duplication and assembly of reports, proposals, and qualification packages for Consulting Environmental Engineers, Inc. and two tenant companies.• Typed state regulatory permit applications, technical reports, letters, and memorandums, often within tight deadlines.• Maintained database for generating Federal Forms 254 and 255.