L F

L F Email and Phone Number

Resolution Specialist at iQor @ iQor
st. petersburg, florida, united states
L F's Location
Cavite, Calabarzon, Philippines, Philippines
About L F

L F is a Resolution Specialist at iQor at iQor.

L F's Current Company Details
iQor

Iqor

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Resolution Specialist at iQor
st. petersburg, florida, united states
Website:
iqor.com
Employees:
12461
L F Work Experience Details
  • Iqor
    Resolution Specialist
    Iqor
    View
  • Iqor
    Resolution Specialist
    Iqor Jan 2021 - Present
    Cavite, Calabarzon, Philippines
    CALL LISTENINGWe listen to 8 calls a day. The details must be uploaded in our EOD Report and Microsoft FormTEAM HUDDLEWe join 1 to 2 huddles daily and share best practices from call listeningCOACHINGProvide feedback to experts with most help neededCOMMUNITY SUPPORTAssists experts with their questionsCOMMUNITY ESCALATIONHandling complex concerns, review of account, escalation from the other site
    View
  • Iqor
    Team Supervisor
    Iqor Oct 2022 - Oct 2023
    Cavite, Calabarzon, Philippines
    October 2022 - October 2023Account Supervisor | October 2022 - October 2023Handle escalated callsFacilitate team huddlesCoach agents about their KPI and call handlingPerform call listening and provide feedback to agents
    View
  • Iqor
    Call Center Representative
    Iqor Jun 2018 - Dec 2020
    Cavite, Philippines
    Handling a telco account- An expert to answer questions about products and services- Processing orders and transactions- Resolving issues and troubleshooting technical problems- Handling customer complaints and feedbacks
    View
  • Teleperformance
    Nesting Mentor
    Teleperformance May 2017 - 2018
    Manila Philippines
    - Guiding trainees in taking calls- Facilitate discussion about the process- Check their QA scors and find their strengths and opportunities- Coaching
    View
  • Teleperformance
    Customer Service Representative
    Teleperformance Dec 2014 - May 2017
    Manila Philippines
    I handled a Telco account from December 2014 to May 2015. My second account is a Financial account from May 2015 to May 2018- Resolving customer's concerns over the phone- Answering questions in a timely manner- Inbound and outbound call handling- Collecting and analyzing customer's feedback- Be friendly and make sure to be sincere when you talk to customers
    View
  • Harada Antenna Automotive Philippines Inc
    Operator
    Harada Antenna Automotive Philippines Inc Aug 2013 - Nov 2014
    Cavite, Philippines
    Making car parts such as car cables and groundbase units.

L F Education Details

Frequently Asked Questions about L F

What company does L F work for?

L F works for Iqor

What is L F's role at the current company?

L F's current role is Resolution Specialist at iQor.

What schools did L F attend?

L F attended Cavite State University.

Who are L F's colleagues?

L F's colleagues are Joy Palmerola, Christy Maghanoy, A-Jay Bacsal, Kristine Kim, Hannah Bernardo, Rose Tajanlangit, Kaushik Mitra.

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