Lina Gelvez Email & Phone Number

Dublin, IE

County Dublin, Ireland

Accountable for total resident experience aligned with Occu's high-quality standards, including social engagement and other operational duties such as creating and evolving Occu's schemes across Dublin.Direct the Resident Experience Team, providing hands-on mentorship and training, including designing and presenting various workshops.Establish positive.

County Dublin, Ireland

Maintained accountability for the establishment and delivery of flawless, high-class guest service experiences, monitoring complaints and engaging with the various departments across the hotel to ensure improvement and standards were constantly met.Reviewed customer feedback and coordinated/facilitated additional and/or corrective training for staff to.

Ballsbridge, Dublin

Directed the attainment and maintenance of operational quality and service standards, leading staff in delivering excellent client service to all guests. Managed the stock and ordering systems, maintaining 100% stock levels while maintaining budget margins.Promptly attended to and addressed customer complaints within company policies and procedures. Hired.

County Dublin, Ireland

Strategically maintained daily operations, ensuring a smooth flow of communication between teams and maintaining inventory to mitigate stock outages and retain customer satisfaction. Recruited and oriented staff, organizing trail shifts to help onboard individuals, promoting a positive and collaborative workplace environment where staff felt appreciated.

Whistler, Canada

Maintained total accountability for $2.3M in business daily, achieving the highest sales increase for the region in 2015. Autonomously navigated between front- and back-of-house management duties, helping to establish and maintain an effective flow of communication between staff in both areas. Facilitated pre-shift meetings, empowering and energizing the.

Whistler, Canada

Promoted and sold all programs available on Whistler-Blackcomb Mountains, assisting guests by addressing all inquiries about mountain operations and the Whistler Resort and helping to process Season Pass and Ski School sales. Managed the customer database, entering details into the system to help ensure smooth enrollment and secure customer satisfaction.

London, United Kingdom

Coordinated, reviewed, and managed hotel and travel services suppliers, developing and sustaining positive working relationships to effectively negotiate rate contracts and airline fee agreements. Provided administrative support for a five-person team of sales consultants, ensuring optimal efficiency in daily operations, including tending to time-sensitive.

Whistler, Canada

Collaborated with several contributors, including sales offices, schools, tour operators, and other departments, to develop and present ski school and rental packages, races, and other special events. Assisted in marketing products, services, programs and benefits of Whistler and Blackcomb Mountains to guests.

Santiago Province, Chile

Onboarded as a Sales Executive for ADSMUNDO in 2002 and was promoted to Sportstour Luxury in 2008, responsible for leading a business unit and operation for the Americas Market. Supervised a team in attaining sales targets and market/brand positioning, creating programs and tailoring itineraries within Chile and neighbouring countries per the client's.