Lina Gelvez Email & Phone Number

Dublin, Ie

County Dublin, Ireland

Accountable for total resident experience aligned with Occu's high-quality standards, including social engagement and other operational duties such as creating and evolving Occu's schemes across Dublin.Direct the Resident Experience Team, providing hands-on mentorship and training, including designing and presenting various workshops.Establish positive relationships with investors worldwide, showcasing the property and presenting features and benefits associated with the… Show more Accountable for total resident experience aligned with Occu's high-quality standards, including social engagement and other operational duties such as creating and evolving Occu's schemes across Dublin.Direct the Resident Experience Team, providing hands-on mentorship and training, including designing and presenting various workshops.Establish positive relationships with investors worldwide, showcasing the property and presenting features and benefits associated with the Resident Experience department. Monitor and respond to maintenance requests, working collaboratively with the Property/Building Managers. Create and facilitate social forums for residents, including community notice boards, events, and networking groups to promote resident interactions and socialization. Review and assess resident and visitor feedback to identify successes and opportunities within the resident experience, proactively attending to reoccurring issues to ensure best-in-class service.Frequently tour the development to ensure grounds are maintained to the highest standard, monitoring for any safety concerns, maintenance items, lease violations, or cleaning needs. Facilitate open communication between departments and third-party contractors for effective daily operations, implementing and evolving policies to consistently achieve high service levels and resident satisfaction. Champion team values and collaboration, motivating staff to achieve ambitious targets while recognizing exceptional performance and striving for high employee engagement and retention levels. Show less

County Dublin, Ireland

Maintained accountability for the establishment and delivery of flawless, high-class guest service experiences, monitoring complaints and engaging with the various departments across the hotel to ensure improvement and standards were constantly met.Reviewed customer feedback and coordinated/facilitated additional and/or corrective training for staff to continuously improve the hotel's overall rating.Monitored daily tasks and assignments to ensure completion and alignment with… Show more Maintained accountability for the establishment and delivery of flawless, high-class guest service experiences, monitoring complaints and engaging with the various departments across the hotel to ensure improvement and standards were constantly met.Reviewed customer feedback and coordinated/facilitated additional and/or corrective training for staff to continuously improve the hotel's overall rating.Monitored daily tasks and assignments to ensure completion and alignment with brand standards and internal policies/procedures. Show less

Ballsbridge, Dublin

Directed the attainment and maintenance of operational quality and service standards, leading staff in delivering excellent client service to all guests. Managed the stock and ordering systems, maintaining 100% stock levels while maintaining budget margins.Promptly attended to and addressed customer complaints within company policies and procedures. Hired and trained new staff, boosting team morale by frequently recognizing and rewarding outstanding performance and… Show more Directed the attainment and maintenance of operational quality and service standards, leading staff in delivering excellent client service to all guests. Managed the stock and ordering systems, maintaining 100% stock levels while maintaining budget margins.Promptly attended to and addressed customer complaints within company policies and procedures. Hired and trained new staff, boosting team morale by frequently recognizing and rewarding outstanding performance and positive customer feedback.Analyzed and acted per financial/performance data, ensuring operations remained profitable. Show less

County Dublin, Ireland

Strategically maintained daily operations, ensuring a smooth flow of communication between teams and maintaining inventory to mitigate stock outages and retain customer satisfaction. Recruited and oriented staff, organizing trail shifts to help onboard individuals, promoting a positive and collaborative workplace environment where staff felt appreciated and motivated to achieve targets.Championed exceptionally high customer service standards, analyzing and resolving customer… Show more Strategically maintained daily operations, ensuring a smooth flow of communication between teams and maintaining inventory to mitigate stock outages and retain customer satisfaction. Recruited and oriented staff, organizing trail shifts to help onboard individuals, promoting a positive and collaborative workplace environment where staff felt appreciated and motivated to achieve targets.Championed exceptionally high customer service standards, analyzing and resolving customer feedback and complaints to identify trends and make recommendations to corporate for system improvements. Wore multiple "hats," including marketing and human resources, actioning new opportunities to build sales.Consistently monitored adherence to EHO regulations, Health and Safety, and HACCP. Show less

Whistler, Canada

Maintained total accountability for $2.3M in business daily, achieving the highest sales increase for the region in 2015. Autonomously navigated between front- and back-of-house management duties, helping to establish and maintain an effective flow of communication between staff in both areas. Facilitated pre-shift meetings, empowering and energizing the team to meet and exceed Earl's brand standards in providing exceptional guest experiences. Recruited, hired, onboarded, and trained staff for… Show more Maintained total accountability for $2.3M in business daily, achieving the highest sales increase for the region in 2015. Autonomously navigated between front- and back-of-house management duties, helping to establish and maintain an effective flow of communication between staff in both areas. Facilitated pre-shift meetings, empowering and energizing the team to meet and exceed Earl's brand standards in providing exceptional guest experiences. Recruited, hired, onboarded, and trained staff for positions throughout the restaurant, setting and maintaining performance targets. Show less

Whistler, Canada

Promoted and sold all programs available on Whistler-Blackcomb Mountains, assisting guests by addressing all inquiries about mountain operations and the Whistler Resort and helping to process Season Pass and Ski School sales. Managed the customer database, entering details into the system to help ensure smooth enrollment and secure customer satisfaction and retention.

London, United Kingdom

Coordinated, reviewed, and managed hotel and travel services suppliers, developing and sustaining positive working relationships to effectively negotiate rate contracts and airline fee agreements. Provided administrative support for a five-person team of sales consultants, ensuring optimal efficiency in daily operations, including tending to time-sensitive issues such as booking and payment deadlines. Supported accounting efforts, managing a payment run of approx. $250K monthly, successfully… Show more Coordinated, reviewed, and managed hotel and travel services suppliers, developing and sustaining positive working relationships to effectively negotiate rate contracts and airline fee agreements. Provided administrative support for a five-person team of sales consultants, ensuring optimal efficiency in daily operations, including tending to time-sensitive issues such as booking and payment deadlines. Supported accounting efforts, managing a payment run of approx. $250K monthly, successfully increasing profit margins for the business. Show less

Whistler, Canada

Collaborated with several contributors, including sales offices, schools, tour operators, and other departments, to develop and present ski school and rental packages, races, and other special events. Assisted in marketing products, services, programs and benefits of Whistler and Blackcomb Mountains to guests.

Santiago Province, Chile

Onboarded as a Sales Executive for ADSMUNDO in 2002 and was promoted to Sportstour Luxury in 2008, responsible for leading a business unit and operation for the Americas Market. Supervised a team in attaining sales targets and market/brand positioning, creating programs and tailoring itineraries within Chile and neighbouring countries per the client's profile. Conducted on-site visits to ensure high-level service and standards were met.