Luky Hermawan Email & Phone Number

Ratingen, North Rhine-Westphalia, Germany

• Utilizes advanced analytics and data visualization tools to interpret large datasets, facilitating informed pricing decisions and uncovering pricing optimization opportunities.• Plays a pivotal role in Deal Desk tasks, conducting thorough margin analysis on opportunities to assess profitability.

• Spearhead lead generation activities which include prospecting and approaching• Manage international accounts using 1CRM• Perform market research and analysis

• Provide Business Development & Sales support; identifying and making first contact with prospective distributors in the international markets, researching respective market landscape and making analyses, presenting findings to the directors, and performing data-entry on 1CRM• Support PR & Marketing activities; proofreading content, managing website using WordPress Elementor, suggesting SEO improvement

Aachen, North Rhine-Westphalia, Germany

In a Business IT-related workshop:• Evaluated the assignment submissions of up to 20 students each semester focusing on the proper application of Excelformulas and Word formatting.• Resolved issues and email inquiries in a timely manner• Supervised weekly in-person Q&A sessionsIn the Business Math- and Finance-/Accounting-related modules:• Edited lecture and exercise materials as well as suggested ideas to improve them• Created Mentimeter presentations/quizzesFor Buddy program:• Facilitate incoming exchange students with informational and translation supports as they settle into university life and new surroundings• Co-organize orientation events

Remote

• Spearheaded Google Ads and social media campaigns (e.g. IG stories, IGTV, and Twitter threads)• Executed data collection, analysis, and reporting with marketing tools• Implemented website copywriting best practices for SEO• Regularly wrote industry-relevant articles to be shared across digital platforms• Contributed to the social media/branding strategies formulation• Achievements included a Twitter follower count growth of at least 5% in less than two months

Phnom Penh, Cambodia

• In a team of six, I executed fact-checking/research, grammar and spelling corrections, article restructuring, headline creation, photo selection on editorial and news stories, totaling over 5,000 words daily, within a tight deadline• Managed page layout and photo touch-ups in coordination with the design team• Reported directly to chief sub-editor

Phnom Penh, Cambodia

• Identified and pitched to prospective (mostly B2B) sales channels through cold emails, calls, and in-person meetings• Managed existing accounts and supported the day-to-day operations• Resolved client and supplier issues with personalized solutions• Developed initial operations strategies and external communication templates• Executed market research (incl. competitors monitoring) and outlined findings in periodic reports• Oversaw corporate social media activities as well as KPI tracking and reporting• Achievements included a positive change in KPIs e.g. by 3-4% in client acquisition

Phnom Penh, Cambodia

Assisting the company's multiple business units: a B&B, two restaurants, and NGOs on an as-needed basis, I...• spearheaded four social media campaigns and website content optimization for the restaurants, resulting in an apparent increase in revenue and engagement• co-ordinated three events and oversaw the day-to-day operations of a non-profit (Cambodia Sings)• was responsible for updating the quarterly newsletter for donors, posting content to social media, and coordinating the volunteers for another NGO (BraveHearts)• designed and executed weekly lesson plans with a purpose to improve the English proficiency of the restaurant staff• generated promotion materials (texts and photos) for the B&B to be put in the online travel marketplaces

Orlando, Florida Area

• Engaged with and assisted over 1,000 guests/week with minimal supervision• Oversaw issues resolution in an effective and efficient manner• Delivered exceptional services to uphold guest satisfaction

Sydney, New South Wales, Australia

• Provided exceptional F&B services and maintained high standards of safety and cleanliness• Oversaw issues resolution in an effective and efficient manner• Learnt about hospitality business operations and developed professionalism