Lauren Higgins Email & Phone Number

I was hired to bring my remote management experience to the service delivery team, directly overseeing over 40 receptionists and 4 supervisors for Facebook in North America. We were able to grow the team to over 70 employees in 18 months. In May of 2020, I joined as the program manager for our COVID-19 Response team and built a screening associate program.

Drive exceptional service experience for Savoya’s customers through the oversight of daily operations and ensure all goals are consistently achieved. Mentor, coach, and develop client care agents while assisting with our proprietary technology through a comprehensive knowledge and understanding.

Work with Team Kilo clients to ensure a continued positive and meaningful relationship with our team and service. Trouble shoot concerns and seek out new bookers to enjoy the flawless service of Savoya ground transportation.

Cater to corporate clients through coordination and management of ground transportation reservations and ensuring flawless service every step of the way.

Create website, blog, and downloadable offer content focused on educating clients and future customers on air quality management.

Shanghai City, China

Content Creation for FEINE World Blog, Posting and Evaluation of social media platforms and web presence including digital advertising.

Shanghai, China

Content Creation, Posting and Evaluation of social media platforms and web presence for the Kate & Kimi Brand. Create and manage the Kate & Kimi loyalty rewards program. Assist in planning and assessing various marketing projects, including partnerships with various local organizations and community outreach.

Lubbock, Texas Area

Organize and schedule all resources needed to facilitate events held at Spirit Ranch. Ensure all events are set-up properly. Oversee and develop part-time staff to set-up, expedite, and reset property for all events. Serve as part of the sales team with a focus on event services and manage all social media and additional marketing efforts.

Lubbock, Texas Area

www.facebook.com/komenlubbock

Lubbock, Texas Area

Train incoming freshmen during 13 3-day orientation sessions