Lyudmila Lyakhoven Email & Phone Number

Barcelona, Catalonia, Spain

General information:Knomary produces educational content for large corporations.Responsibilities:- Negotiating with clients- Preparation of commercial offers- Project management (control of terms, quality and production costs)- Team management (setting and adjusting tasks, providing feedback)- Risk management Achievements:- Successful implementation of more than 60 projects for 10 key clients of the company- Development of a successful individual strategy and system for conducting non-standard projects

Minsk, Belarus

General information:The Master Mebel company sells custom-made kitchen furniture. The position of commercial director included managing a sales department and a call center team.Responsibilities:- Conducting interviews, hiring employees in the sales department and Call center- Organization of onboarding and training of new employees, advanced training of existing ones- Development and implementation of the sales plan- Team motivation- Solving conflict situations with clients- Opening of new furniture stores- Control of KPI and correct completion of CRMAchivements:- Setting a record for the number of orders and revenue per month- Overimplementation of a sales plan- Organization of the opening of 3 furniture stores

Minsk, Belarus

General information:STA Logsitic is one of the leaders in the international cargo transportation. Started working in the company as an Analyst. After two months, I was offered to temporarily head the Sales Department. As a result, this position was offered on a permanent basis. At the time of starting work as a manager, there were 15 employees in submission. A one year later, the number grew to 30. Geographically, the teams were located in Minsk, Moscow, St. Petersburg and Vilnius.Responsibilities:- Setting and monitoring of tasks complition of the sales department- Establishment of business processes within the framework of the sales department f, as well as its interaction with other structures of the company.- Selection, hiring, adaptation and training of employees.- Implementation of various business projects (bringing new services to the market, development of new regions, etc.)- Dealing with key clients- Building an annual sales plan- implementation of the sales plan- Participation in the development of the company's strategy- Building the budget of the departmentAchivements:- Overcomplimentation of the department's sales plan- Reducing employee turnover- Restructuring of the department, which allowed to increase the work efficiency

Minsk, Belarus

General information:The first job regardering to my specialty after graduation from the university. I organised marketing and social research for Belarusian and Russian companies.Responsibilities:- negotiating with customers- development of marketing and sociological research programs- development of tools (questionnaire, interview form, checklist, guide)- organization of the work of the network of interviewers (door-to-door surveys, telephone interviews, focus group studies)- analytics of research results- moderating focus groups