Business cases and plans, operational analysis and market strategy development. Clients are in healthcare, education, sports, ecommerce retailer, software and technology, consumer service, and telecommunications industries. Achievement include: • Created preliminary business & operating plans for several start-ups. • Increased conversion rate +10% at a leading internet wireless retailer by developing programs based on analysis. Created the operational analysis function. •… Show more Business cases and plans, operational analysis and market strategy development. Clients are in healthcare, education, sports, ecommerce retailer, software and technology, consumer service, and telecommunications industries. Achievement include: • Created preliminary business & operating plans for several start-ups. • Increased conversion rate +10% at a leading internet wireless retailer by developing programs based on analysis. Created the operational analysis function. • Optimized a service company's cost structure by developing labor & staffing models and designing the call routing system for the call center. Show less

Created the planning & analysis function/team for an elementary education company. Led the business development and inventory / fulfillment functions. Managed staff of five. • Created Operating Roadmap. Built and annually upgrade LWT’s first operating plan. Integrated plan included objectives, strategies and financial projections.• Identified Opportunities for Improvement by continually monitoring results, identifying variances and working with functional leads.• Insured… Show more Created the planning & analysis function/team for an elementary education company. Led the business development and inventory / fulfillment functions. Managed staff of five. • Created Operating Roadmap. Built and annually upgrade LWT’s first operating plan. Integrated plan included objectives, strategies and financial projections.• Identified Opportunities for Improvement by continually monitoring results, identifying variances and working with functional leads.• Insured Programs Met ROI Requirements by leading the evaluation process.• Improved Effectiveness of Board. Replaced Board quarterly updates with a decision-making presentation on strategic issues. • Key Contributor to Marketing Plan that created $1.5M of Annual Revenues by creating the stratification plan for attacking major adoption.• Restructured Sales & Marketing Data & Analytical Tools. Led the evaluation and installation of CRM & Marketing Automation tools. Improved data quality. Adjusted sales commissions and territory design. • Facilitated the Strategy Creation for LWT’s New Major Product by leading the cross functional team to generate a strategy and then authoring the document for CEO. Show less

Managed all headquarter functions of a $10M loyalty program in Europe (Collect) providing customer incentives to member companies. • Increased active consumer base by over 100% by redesigning both consumer and business offerings. Reorganized staff. Managed finance, IT and marketing headquarter functions in Stockholm.

Transitioned Sprints International Products group into a Joint Venture between Sprint, FT and DT to provide telecommunications services outside the US, France and Germany. Managed a staff of five managers (3 Planning & Analysis; 2 Business Development) • Led the Launch of Global One’s Consumer Sector ($100M in revenues). Led planning and integration activities. Developed policies, procedures and pricing for all activities between Global One and its parents. Evaluated and prepared… Show more Transitioned Sprints International Products group into a Joint Venture between Sprint, FT and DT to provide telecommunications services outside the US, France and Germany. Managed a staff of five managers (3 Planning & Analysis; 2 Business Development) • Led the Launch of Global One’s Consumer Sector ($100M in revenues). Led planning and integration activities. Developed policies, procedures and pricing for all activities between Global One and its parents. Evaluated and prepared for implementation of previous potential alliances with Italcable and Unisource. • Improved Program Delivery and Resource Utilization. Transitioned from functional monthly forecasting exercise to an integrated planning process coordinating all business functions in order to meet customer expectations and improve operating efficiencies. • Developed Strategy and Recommendation for $40M Technology Platform. Show less

• Increased Revenue by $12M by redesigning consumer pricing algorithm.• Significantly Improved Operator Service Performance by negotiating key clauses of $600M/6 Yr. Contract with American Express and subsequently moving to consumer service to manage the vendor.

Developed revenue plan and forecasts. Evaluated major initiatives.• Supported Creation of Sprint’s Consumer Loyalty Program (Callers Plus). Designed offerings and negotiated contracts • Authored key parts of strategic plan that was used to finalize United Telecom’s purchase of US Sprint