I'm a dynamic and results-driven professional. My focus is on navigating risk parameters and ensuring compliance while delivering tailored financial solutions. The team and I foster strong client relationships by educating them on innovative technology solutions that safeguard their assets. With a Bachelor of Arts in Communications, articulating complex information clearly is second nature, enhancing our client engagements and contributing to the security of their investments.My tenure as an EMM Fraud Specialist honed my vigilance in transaction monitoring, where I supported colleagues and led initiatives to mitigate high-dollar fraud risks. Problem-solving and attention to detail are cornerstones of my approach, ensuring integrity in every client interaction. I am propelled by the desire to leverage my skills in a new role, where I can continue to protect and empower clients and colleagues alike through conscientious and informed financial guidance.
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 213060
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Emm Fraud Specialist IvJpmorgan Chase & Co.Ypsilanti, Mi, Us
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Virtual BankerJ.P. Morgan Feb 2024 - PresentNew York, Ny, Us• Provided customer service to bank clients, answering inquiries and resolving complaints.• Developed financial plans for customers based on their individual needs.• Advised customers on various banking products and services such as loans, investments, and credit cards.• Works within defined risk parameters and meets compliance obligations• Ensures customer satisfaction by maintaining a client-focused approach.• Delivers organized and thorough follow-ups consistently over the phone.• Demonstrates initiative in delivering tailored financial strategies.• Engages and educates clients while making personal connections. -
Emm Fraud Specialist IvJ.P. Morgan Jul 2022 - Feb 2024New York, Ny, Us• Assessed potential fraud in commercial and personal investment accounts.• Investigated and analyzed complex financial transactions for evidence of fraud.• Analyzed data sets to detect potential fraud patterns• Reviewed customer accounts, documents and electronic records to detect suspicious activities.• Provided detailed guidance to team leads and specialists on policy compliance• Verified authenticity of accounts with Early Warning System and Lexis Nexus• Act as Replacement Team Lead for absent leaders, overseeing a team of 15-20 specialists• Monitored site-wide chats to address immediate requests promptly.• Conducted comprehensive training on company policies and procedures.• Compiled critical data to support department-wide initiatives• Assessed trends in financial crimes for improved preventive measures
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Emm Fraud Specialist IiJpmorgan Chase & Co. Sep 2019 - Jul 2022New York, Ny, Us• Provided detailed insights on criminal methods to team• Adapt to rapidly changing environments seamlessly.• Utilized sound judgment for effective problem resolution within policy guidelines• Partnered across functions to create innovative approaches for identifying and stopping fraudulent activities• Consistently followed compliance regulations and department guidelines• Assessed financial data for irregularities and suspicious behavior.• Performed in-depth analyses on financial transactions to uncover potential fraud• Analyzed datasets to detect potential fraud patterns• Reviewed documentation and digital records for signs of fraudulent activities
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Customer Care CoordinatorChipotle Mexican Grill Nov 2018 - Jun 2019Newport Beach, California, Us• Maintained Customer Care Team's access to latest customer comments• Directed efforts in understanding consumer feedback.• Follow up with restaurant managers and operations leaders to ensure that specific actions have been taken to address customer feedback.• Analyzed trends to enhance customer satisfaction• Ensured timely resolution of customer queries• Implemented service standards and workflows• Handled customer disputes with professionalism and empathy. -
Customer Care SpecialistNationwide Sep 2016 - Oct 2018Us• Work closely with agents to enhance product selections and provide assistance.• Implemented strategies to enhance member retention• Delivered high-quality support during high call volumes• Collaborated with the team to identify root causes of issues• Actively listened to customers, verifying details for complete support.• Provided product and service information to customers using various communication channels• Maintained high standards of professionalism when addressing customer issues• Conducted research to find effective resolutions for customer concerns
L. P. Education Details
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Wilmington CollegeCommunications-Journalism
Frequently Asked Questions about L. P.
What company does L. P. work for?
L. P. works for Jpmorgan Chase & Co.
What is L. P.'s role at the current company?
L. P.'s current role is EMM Fraud Specialist IV.
What schools did L. P. attend?
L. P. attended Wilmington College.
Who are L. P.'s colleagues?
L. P.'s colleagues are Mani Degani, Dave Rodgers, Mandar S Pednekar, Memsarul Sk, Jagdish Choudhary Jagdish Jat, Mike Brown, Clara Saint-Denis.
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