Sr.Engineer Quality Assurance & Customer Support
Current•Steering initiatives towards developing PFMEA, Control Plan, Process Control Sheet & bringing improvement with a CFT approach.•Active involvement with customer warranty road-map including 0~90 days and above 90 days field failure.•Monitoring the quality systems & compliance with pre set standards; troubleshooting and maintaining requisite documents to ensure the complete in-process quality & improvement in the process capabilities.•Monitoring of statistical techniques application and carrying out process capabilities Studies.•Analysis of customer return by determining cause of Non-conformity through 8D Analysis and taking action to prevent generation and outflow.•Formulating work standards for quality force and ensuring compliance to do away with non-conforming manufacturing practices.•Active Involvement in preparation & reviewing of PPAP documents as per customer requirements. •Responsible for layout inspection, pre-dispatch Inspection & Dock Audit of mirror assembly as per customer specification.•Ensuring problem solving technique is used for analyzing root cause and then effective implementation for corrective and preventive measure. •Monitoring of Quality Index for dock audit and final Inspection.•Spearheading projects for quality improvement & cost reduction.