At Graland Country Day School, our Tech Department thrives on enabling educators and staff to navigate technology with confidence, a mission that resonates deeply with my values. As the IT Help Desk Manager, I've transitioned from Technician to managerial roles, ensuring smooth operations and proactive solutions. My academic background in Digital Art and Sociology from the University of Nebraska at Kearney enhances my approach to technical support with creative problem-solving and user-oriented strategies.My tenure at Graland has been marked by taking on interim leadership roles, such as System Administrator and Director of Technology, showcasing my adaptability and dedication. We've built a robust support system proficient in password resets, ticketing systems, and networking, which has been instrumental in fostering a technologically empowered community. I'm committed to continual learning and contributing to a collaborative environment where technology is demystified and made accessible to all.