- Prepare, revise and maintain various technical and user documents to support Bridgetek (BRTChip)/BRT Systems (BRTSys) and Connective Peripherals (CP) Product lines, including but not limited to Datasheets, Technical Notes, Application Notes, Installation Guides, User Guides, Product Change Notifications, White Papers.- Verify documentation written by engineers for compliance with templates, style guides, and quality standards.- Create diagrams such as Process Flows, Product Overviews,… Show more - Prepare, revise and maintain various technical and user documents to support Bridgetek (BRTChip)/BRT Systems (BRTSys) and Connective Peripherals (CP) Product lines, including but not limited to Datasheets, Technical Notes, Application Notes, Installation Guides, User Guides, Product Change Notifications, White Papers.- Verify documentation written by engineers for compliance with templates, style guides, and quality standards.- Create diagrams such as Process Flows, Product Overviews, and Network Architectures, etc.- Work to meet product release dates and deliver documentation on time by planning, estimating, scheduling, and tracking documentation work.- Prepare and maintain document templates to ensure consistency in appearance and structure.- Assist the Software Development / UX team with drafting and editing user interface messages (error/warning/confirmation)- Provide assistance to the Website Team by reviewing and editing the website content.- Collaborate across multiple teams (Engineering, User Experience, Marketing, and Website Management) and manage documentation projects.- Drive all documentation projects from start to finish.- Continually improve the organization's documentation culture so as to drive the overall technical documentation strategy.- Manage the document review, approval, and clearance process using Microsoft SharePoint.- Create and maintain document repository in Microsoft SharePoint.- Manage all document control activities- Perform Software/Graphical User Interface/User eXperience testing.- Participate in Compliance Audits and provide update on Document & Data Control Show less

-. Create marketing collateral to support FTDI product lines (includes presentations, newsletters, press releases, technical articles)- Assist in the creation and review of engineering documents to support FTDI product lines (includes datasheets, application notes and technical notes)- Enforce and adhere to document formats and control policies- Update and maintain company website

Projects: APAC Customs Clearance System (ACCS) for Import & Export, On Road Imaging (ORI), Remote Data Entry (RDE), Road Cargo Systems (ROCARS)• Write, edit and maintain the entire documentation set (System Requirement Specifications, Design Specifications, Flow Charts, User Guide and Training Guides) for the above said projects.• Standardize and frame the messages (errors/warnings/confirmation) across the application.• Develop test case specifications (that includes test steps… Show more Projects: APAC Customs Clearance System (ACCS) for Import & Export, On Road Imaging (ORI), Remote Data Entry (RDE), Road Cargo Systems (ROCARS)• Write, edit and maintain the entire documentation set (System Requirement Specifications, Design Specifications, Flow Charts, User Guide and Training Guides) for the above said projects.• Standardize and frame the messages (errors/warnings/confirmation) across the application.• Develop test case specifications (that includes test steps and expected results).• Execute manual testing (Functional / Usability Testing) for all test cases and capture test evidence (screenshots) during test execution and report the defects.• Develop Project Plan, Test Plan, Support Plan, Implementation Plan, and Test Reports as required.• Develop Proposals (RFP/RFQ), Survey Forms, Questionnaires, Product Demo presentations for Business Team.• Updated the Department Quality Manual as per the ISO standards during the department merger.• Design and maintain the department website portal using Windows SharePoint Services 3.0 Show less

Project: BubbleTalkTM 2.0• Write, edit and maintain the entire product documentation set which includes User Guide, Operator Manual, Installation Guide, Call Flow documents and Product Evaluation document for the flagship Voice SMS product BubbleTalk (currently known as Bubbly).• Execute manual testing for all test cases and report the defects in Trac.• Update and maintain the intranet portal using Trac Wiki (the document management system).• Moderate the daily conference… Show more Project: BubbleTalkTM 2.0• Write, edit and maintain the entire product documentation set which includes User Guide, Operator Manual, Installation Guide, Call Flow documents and Product Evaluation document for the flagship Voice SMS product BubbleTalk (currently known as Bubbly).• Execute manual testing for all test cases and report the defects in Trac.• Update and maintain the intranet portal using Trac Wiki (the document management system).• Moderate the daily conference calls between the Singapore Engineering Team and US Team to keep track of the development status and submitting the same to the Management Team.• Assist the Marketing Team in developing the Product Demo PowerPoint presentations. Show less

Projects: Motion eXperience Interface (MXI), VelvetPuffin (Desktop/Mobile/Web Edition).• Prepared the entire documentation set which includes User Guide, Administrator Manual, GUI Specifications, Readme files, FAQ for Motion eXperience Interface (MXI).• Write, edit and maintain the product documentation which includes User Guide, Installation Guide and FAQ for the social networking application VelvetPuffin Mobile, Desktop and the Web Edition. • Standardize GUI messages… Show more Projects: Motion eXperience Interface (MXI), VelvetPuffin (Desktop/Mobile/Web Edition).• Prepared the entire documentation set which includes User Guide, Administrator Manual, GUI Specifications, Readme files, FAQ for Motion eXperience Interface (MXI).• Write, edit and maintain the product documentation which includes User Guide, Installation Guide and FAQ for the social networking application VelvetPuffin Mobile, Desktop and the Web Edition. • Standardize GUI messages (error/warning/confirmation) for VelvetPuffin. • Develop test cases and execute manual testing for the MXI and VelvetPuffin. Report the defects in Bugzilla.• Tested the VelvetPuffin mobile edition on different handsets (Nokia, Sony, Motorola, LG).Developed, organized and managed the company’s Knowledge Management Portal called Information Management System (IMS) using TWiki 4.0. Show less

• Authored the courseware materials for the Vizual Learning Plc. (UK) training division.• Developed and updated training materials based on user group feedback.• Worked in partnership with Vizual Learning specialists to ensure quality documentation.

Projects: Project Tracking System (PTS), American Stock Trade (AST), Project Accounting & Management Information System (PAMIS), L’oreal Forecasting System (LFS), Redken Artist Network (RAN), E-Supply Chain Management System (ESCM)• Developed/maintained user documentation and technical documentation for the above said Projects. Deliverables include User Guide, Installation Guide, Administrator Manual, and Help Systems.• Develop test cases, execute Manual Testing for the above… Show more Projects: Project Tracking System (PTS), American Stock Trade (AST), Project Accounting & Management Information System (PAMIS), L’oreal Forecasting System (LFS), Redken Artist Network (RAN), E-Supply Chain Management System (ESCM)• Developed/maintained user documentation and technical documentation for the above said Projects. Deliverables include User Guide, Installation Guide, Administrator Manual, and Help Systems.• Develop test cases, execute Manual Testing for the above mentioned projects and report the defects.• Worked with the Management Team in preparing and updating the Quality Manual in their effort to achieve Capability Maturity Model (CMM) level 3.• Update and maintain the organization’s Knowledge Base. Show less

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