La Li Email and Phone Number

Acquire high value global and local trade partners with a focus on developing impactful relationship and generating revenue.Transform the selling techniques and services with a tech and data-driven approach.Be the airlines's ambassador to ensure positive and prominent brand position in the marketplace.Move people forward in life by connecting them with meaningful places, memories and experiences.

Facilitate communication between local sales team and home office in China. Connect regional market intelligence with pricing and distribution departments. Oversee revenue maximization objectives. Ensure commission programs and short-term tactical offers are leveraged to stimulate pipeline performance. Assist with leading and managing a 12-member national team.

Oversaw outbound sales performance of 12 U.S. gateways and routes. Maintained balance of distribution channel, corporate channel, and direct sales channel. Generated monthly sales reports for senior executives and leaders in China. Troubleshoot technical issues and product implementations.

Provided ticketing and emergency support in the event of flight delays due to aircraft mechanical issues or extreme weather conditions. Assisted passengers with rescheduling and alternative itineraries. Provided customer service during unexpected and stressful situations.

Reviewed travel trade developments and suggested modifications of sales policy to improve market share. Provided local intelligence on fare products and short-term tactical promotions of competitors for the revenue management team. Advised on pricing strategies and promotional initiatives to maintain product competitiveness.

Planned and organized travel agent familiarization trips and product presentations to improve brand awareness in the local market. Maintained and enhanced relationships with high-value customers. Collected feedback from clients. Coordinated with the revenue management team in United States to identify meetings, incentives, conferencing, and exhibitions (MICE) travel leads.

Provided customer service, including detailed information on flight tariffs, contracts of carriage, and travel products. Helped all customers find satisfactory solutions by providing personalized experience in compliance with airline rules and regulations.