Kustom Kreationz by LaShara can handle all your special event needs. From birthdays to sympathy, we can kreate something special to express your love, appreciation or even sympathy. Some items available for ordering: Greeting Cards (all occassions)Money Cakes (not edible)Money Cupcakes (not edible) Diaper Cakes Personal CouponsGift Certificatesand more. Visit www.facebook.com/KustomkreationzbyLaShara to place an order. I look forward to doing business with you.

I am the executive Assistant to the Chairwoman and Executive Director at the Quad County African American Chamber of Commerce. I am responsible for the weekly newsletter, new membership invoicing, scheduling meetings, attending Board meetings and properly distributing minutes to the Board of Directors and other needs as they arise for QCAACC.

I work with business owners helping them provide no cost valuable benefits to their employees as well as lowering two major expenses, Workers Compensation and Payroll taxes. I also help individuals have security in the event of a death or other emergency or life alternating situation. I am a licensed producer for the state of Illinois for Life, Health and Accident.

 Respond to customer inquiries sent via email Line of support for retail fueling sites, branded jobbers, strategic accounts, unbranded customers and terminals Identifies the source of a customer issue and recognize when its necessary to escalate  Resolves majority of customer issues on the initial inbound call Follow-up after escalating issue to ensure customer needs are resolved Work with customers to resolve needs and issues on fuel allocation, credit and account set up Responsible for placing orders for fuel loading Resolves any issues dealing with ETA for new orders being placed Responsible for sending out DTN messages to alert outages, resupplies and technical issues at the terminals Process COCM tapes

Production Specialist – Premium Transaction Responsible for completing invoicing requests for new, renewal, audits, and endorsement for all other premiums Specialized in surety bond invoicing and training Processed an average of 55 surety bonds per day and 25 regular invoicing requests per day for various clients Handled very detail-oriented special projects as requested by management. Manage Workflow for the team/Team Assistant for inquiries Surety Subject Matter Expert

 Acted as a Floorwalker, Mentor, and Change Trainer Managed Workflow for the team and trained across states Assisted on special projects as requested by management Supported customers with questions and general information about their account via mail and inbound calls Responded to customer inquiries via letter/phone for APR adjustments Handled escalated issues as a Unit Specialist