• Extracting, monitoring, analysing, and simplifying large quantities of data as per business needs.• Primary point of contact for almost 20 clients using Catch-e within Australia and New Zealand.• Onboarding new clients including providing advice, updating customer system configuration and migration from existing systems.• Evaluating and costing requests for new features and reports from clients.• Gathering requirements and writing Specifications for client requests and new… Show more • Extracting, monitoring, analysing, and simplifying large quantities of data as per business needs.• Primary point of contact for almost 20 clients using Catch-e within Australia and New Zealand.• Onboarding new clients including providing advice, updating customer system configuration and migration from existing systems.• Evaluating and costing requests for new features and reports from clients.• Gathering requirements and writing Specifications for client requests and new system features.• Performing data migration testing, reconciliation, and exception reporting. • Identifying data quality issues using SQL and recommending remediation actions.• Optimising queries to achieve maximum performance with minimum load to the system.• Providing information to internal stakeholders on technical opportunities and limitations.• Consulting clients and assisting them with their integration and migration projects.• Creating and updating knowledgebase documentation.• Software testing. Show less

The Senior OSS Specialist provides the highest level of technical support, guidance and consultation associated with products supported and services provided by OSS/IT Services This individual provides meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. This professional anticipates technology support issues, and creates solutions with… Show more The Senior OSS Specialist provides the highest level of technical support, guidance and consultation associated with products supported and services provided by OSS/IT Services This individual provides meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. This professional anticipates technology support issues, and creates solutions with appropriate consultation. Show less

Melbourne Girls Grammar, is an independent, day and boarding school for girls offering world class Education Programs and Facilities.Responsibilities• Providing first and second level IT support for hardware and software to staff and students.• System Administration of VOIP Telephone System and Learning Management System (LMS)• Managing Exchange 2007 Mail server, including user administration and other related technical and user issues• Managing server… Show more Melbourne Girls Grammar, is an independent, day and boarding school for girls offering world class Education Programs and Facilities.Responsibilities• Providing first and second level IT support for hardware and software to staff and students.• System Administration of VOIP Telephone System and Learning Management System (LMS)• Managing Exchange 2007 Mail server, including user administration and other related technical and user issues• Managing server backups• Monitoring SLAs and escalating incidents including recording and tracking incidents and complaints• Contributing to change management and continuous improvement Show less

Supporting the migration of all EY PCs within the Melbourne office. Migration is performed using SCCM and EY proprietary, Pulse 11.

www.honeylightconsulting.com.auHoneylight Consulting offers Network Support for SMBs, Internet Security, LAN Switching, DAS, NAS & SAN storage, and Windows & Linux servers• Windows Server 2003/2008 Server issues from User privileges, Remote Access issues, Group Policy management, DFS/DFSR and Disk Quotas• Managing Active directory, DNS, DHCP Servers, file server and print servers• Root cause analysis and fixing the Windows Server Related issues• Deployed… Show more www.honeylightconsulting.com.auHoneylight Consulting offers Network Support for SMBs, Internet Security, LAN Switching, DAS, NAS & SAN storage, and Windows & Linux servers• Windows Server 2003/2008 Server issues from User privileges, Remote Access issues, Group Policy management, DFS/DFSR and Disk Quotas• Managing Active directory, DNS, DHCP Servers, file server and print servers• Root cause analysis and fixing the Windows Server Related issues• Deployed core-server virtualization on VMware ESX on HP platforms, resource fine-tuning• Anti-Virus updates and MS Patch Management and monitoring Customer equipment as appropriate• Deployed and managed Kaseya System monitoring and management solution for multiple clients Show less

www.plan-international.orgA 75 year old Registered Charity, operating from UK, PLAN is one of the oldest Children's Development Organisations in the world, operating in 50 countries serving 84 million children. I was part of Plan Sri Lanka, supporting 150+ staff within the countryResponsibilities• Deployment and maintenance of corporate system, data protection and security at peak levels and ensure the efficiency and effectiveness of help desk• Facilitating the adherence… Show more www.plan-international.orgA 75 year old Registered Charity, operating from UK, PLAN is one of the oldest Children's Development Organisations in the world, operating in 50 countries serving 84 million children. I was part of Plan Sri Lanka, supporting 150+ staff within the countryResponsibilities• Deployment and maintenance of corporate system, data protection and security at peak levels and ensure the efficiency and effectiveness of help desk• Facilitating the adherence to all ICT related policies and monitoring, reporting & recommending corrective action• Ensure efficiency and effectiveness of data gathering, information generation, getting them available for analysis and save time by introducing technologyAchievements• Moving organization network from a workgroup based to Active Directory based. Configured Active Directory infrastructure, covering GP management multi-site DFS/DFSR with pre-staging, disk quotas and folder redirection on Server 2003.• Introducing VMware ESXi 5.1 on HP platform and migrating 3 of the main physical servers as virtual server. This included the PDC, and two separate application server running corporate software.• Handled the Riverbed WAN acceleration deployment in 2 locations in the country in line with the global rollout. Configured Riverbed Steelhead 250M and1050M Devices• Implementation of an ICT for Development (ICT4D) project using Open Data Kit for digital data collection and ArcGIS for mapping and information extraction and decision making, for which I was chosen to attend a workshop for exchange of ideas relating to ICT4D within Plan.• Introducing a corporate intranet site using Microsoft SharePoint 2007 including Designing, Managing, and updating. Handling over 7 sites for news, blog, document collaboration, and progress monitoring• Was part of the team that won the “One Plan” award at the Plan Global Award for being part of a team that worked together to achieve a common goal. Show less

www.dayagroupofcompanies.comDaya Group of companies consisting of over 15 companies employing more than 4,000 employees with an annual turnover in excess of LKR 5 billion (about 40 Million USD)Responsibilities• Maintaining infrastructure running corporate systems in good running condition maintaining minimal downtime• Providing maintenance support and break-fix solutions liaising & meeting with external suppliers of IT services such as ISPs, Zimbra mail solutions, IBM… Show more www.dayagroupofcompanies.comDaya Group of companies consisting of over 15 companies employing more than 4,000 employees with an annual turnover in excess of LKR 5 billion (about 40 Million USD)Responsibilities• Maintaining infrastructure running corporate systems in good running condition maintaining minimal downtime• Providing maintenance support and break-fix solutions liaising & meeting with external suppliers of IT services such as ISPs, Zimbra mail solutions, IBM (Servers), and HP (end users).• Deploying and maintaining up to date antivirus levels on all machines company wide• Responsible for the fast and accurate troubleshooting of reported faults both hardware and softwareAchievements• Reorganizing the existing Active Directory infrastructure to fix performance faults including introduction of GP Management, application deployment, and access control based on user groups• Introducing the Zimbra mail solution to remedy long standing difficulties with corporate mail.• Implementing inter-site VPN through Server 2003 providing connectivity between 2 branch offices and the head office Show less

Appointed to ensure the delivery of an effective customer service while being overall in charge of all activities.

Provided an efficient and cordial service to all customers while ensuring the desiredstock levels were maintained at all times.

Was appointed to work on various new IT systems, for the continual improvement of the organizational processes. Was involved with identifying and improving organizational processors using IT.Achievments• Development of HR application to manage employee details and training requirements with employee competency using MS Access. This improved the ability to identify employee proficiency and weaknesses and provide training acordingly• Development of IT help-desk application… Show more Was appointed to work on various new IT systems, for the continual improvement of the organizational processes. Was involved with identifying and improving organizational processors using IT.Achievments• Development of HR application to manage employee details and training requirements with employee competency using MS Access. This improved the ability to identify employee proficiency and weaknesses and provide training acordingly• Development of IT help-desk application using access. This improved the service levels of the IT department including monitoring performance.• Development of application to monitor the Key Performance Indicators of departments. this helped monitor and improve performance of the organisation Show less

Worked as a lecturer for students preparing for the NCC (UK) examination, BCS(UK) examination and as a Lab Instructor as part of the Bachelor of InformationTechnology Degree programme