Lauren A Alfaro Email & Phone Number

Houston, Texas, United States

Galveston, Texas, United States

San Antonio, Texas

Galveston, Texas

Manage different outlets of the Food and Beverage side of the resort.

Galveston, Tx

Meeting with sponsors and orgnizing committees to plan and format of events within Galveston Island Convention Center or within The San Luis Resort. Coordinate services for events during their the availablilty of audio-visual equipment, transportation, displays, special needs, event security and catering events.

Galveston,Tx

Manage daily operations for three Food & Beverage departments including cleanliness, organization and staffingAbility to quickly and accurately identify critical information and make independent judgement in accordance to Landry's/ Fertitta's philosophiesMonitor staff performance and guest relations including guest recoveryTrain, coach, and develop and discipline restaurants employees

Galveston, Texas

Private Concierge for incoming guest at The Villas at the San Luis Resort. Handling incoming guest request such as dinning reservations, amenities, and housekeeping services.Supervising, training and developing a team for the Villas.Manage guest itinerary and coordinate appointments or transportation towards guest request.

Galveston,Tx

Reorganized the department with new inventory list, brand recognition, and daily dutiesTrain and Inform current staff members and new members about current events and product knowledgeStandardize to Starbucks and Landry's standardsRedesign as new incoming holiday product arrives

Galveston, Tx

Learn different positions such as server, hostess, baristaParticipated in customer service improvementsUnderstand the standards of delivering exceptional serviceTo be familiar with F&B environment and apply to company standards

Houston, Texas Area

Supported transition from independent hotel to franchiseCommunicated brand/loyalty program transition to guestsMaintained bank for cash exchange & cash transactionsInformed the guest we are ownership of Landry'sCommunicated guest with the Landry's Restaurant branding-making reservationsUpselling different qualities of rooms.

San Antonio, Texas Area

Self motivate, assertive, performs well in a competitive sales environmentAbility to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer's financial relationshipPerform bank business promotion activities Ensure that account opening forms are complete and accurateHigh volume of monetary activities Employee of the month -April 2012

San Antonio, Texas Area

Supervised the entrance of the building including Starbucks, Food Ave, Guest Service and CashiersTrained new employees on registered, notify them on any recurring issues with product, assist them with any questionsAdvised team members on cash handling Provided produce information trainingMonitored front team operations Secured monetary balances

Master Of Business Administration - Mba, Hospitality Administration/Management

Bachelor Of Hotel And Restaurant Managemanet, Hotel, Motel, And Restaurant Management

Activities and Societies: Club Managers Association of America

Associate Of Arts (A.A.), Business Administration