 Provide on-phone and on-line users support to ensure effective user satisfaction Install and integrate all Customer Premise Equipment (CPE)s (Routers, Switches, both PointPoint and Point- Multipoint Radios (Radwin) and Optical Fiber (Gpon)) Deliver physical on-site troubleshooting solutions to ISP engineers experiencing difficulties in hardware and network connectivity Generate technical site survey reports for new connections to establish project viability and installation requirements Track & manage client preventive maintenance schedules and give recommendations on the link effectiveness  Establish process improvement strategies which geared to drive positive changes and resulted in 100% incident reduction rate Maintain support execution of all Safaricom Fixed Data client on the remedy ticketing system. Perform General Base station works including rigging and site audit for effective network focusing strategies