- Defined leading indicators to monitor customer behavior; formulated operational systems to capture and analyze data- Boosted upgrade and retention rates by 20 pps and 30 pps using customer behavioral data- Enhanced fill rate by 60% by creating a system to capture customer ratings post-class- Enhanced productivity by saving 20% daily time via Python3, Google Sheets, and API integration for operations- Identified operational barriers, streamlined operations leading to increase in lead-to-demo ratio by 20 pps in 2 weeks.

-Leveraged Google Tag Manager & GA4 to actively track user behaviours, pinpoint traffic sources & optimise for ads. - Implemented neuromarketing and eye-tracking to significantly enhance the effective evaluation of website UX/UI.

- Learned how to operate biomedical instruments, starting with a basic pulse oximeter to the most complex heart-lung machine.- On a daily basis, repaired, restored, and maintained instruments to function as smoothly and easily as possible for both doctors and nurses- Researched and recommended medical equipment upgrades and changes to doctors and administrators based on the recent changes in the medical industry- Experimented with different methods for reconditioning instruments without degrading the instrument's quality or precision even by a small margin

- Launched a personalised gifting venture from scratch, securing around 600 customers within the first quarter. - Crafted engaging content amassing 500k views monthly, increasing Instagram followers from 300 to 1200.- 60% of the new followers gained swiftly converted into active customers, showcasing potent user engagement.

- Reaching out and working with various psychiatrists and psychologists.- Onboarded guests for our events.