I am an accomplished IT professional with extensive experience in managing and optimizing IT department services. As a seasoned Tier 3 MSP specialist, I excel in a multifaceted role that encompasses budgeting, troubleshooting, procurement, project management, auditing, and reporting.My role extends beyond conventional IT support, as I am the ultimate escalation point for my colleagues, offering guidance and mentorship to facilitate systematic issue resolution. This approach not only… Show more I am an accomplished IT professional with extensive experience in managing and optimizing IT department services. As a seasoned Tier 3 MSP specialist, I excel in a multifaceted role that encompasses budgeting, troubleshooting, procurement, project management, auditing, and reporting.My role extends beyond conventional IT support, as I am the ultimate escalation point for my colleagues, offering guidance and mentorship to facilitate systematic issue resolution. This approach not only ensures efficient problem-solving but also nurtures the growth and development of the team.One of my key responsibilities is conducting network audits to guarantee secure and optimized operations. In an ever-evolving technological landscape, I am committed to staying at the forefront of industry best practices, enabling organizations to harness the full potential of their IT infrastructure while maintaining the highest level of security.My passion for innovation and my dedication to delivering top-tier IT services make me an invaluable asset to any MSP team, driving excellence and efficiency in every aspect of IT department management. Show less

I am a seasoned IT professional with 15+ years of experience, dedicated to driving excellence in technology management and client satisfaction. As the Owner-Operator of Alston Technical Solutions, an innovative IT Managed Service Provider, I take pride in delivering tailored solutions that empower businesses to thrive in the digital age.

Provided computer support to companies in the Seattle Area.